Front Office Manager

SUMMARY:
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POSITION INFO:
Seize the opportunity to advance your career by leading the front office operations at a prominent establishment. This role offers a significant scope of responsibility within a well-established environment, ideal for professionals ready to make a substantial impact. Area: Polokwane Salary : Market related Where You'll Make an Impact: Manage the daily operations of the Front Office Department, ensuring smooth and efficient service delivery Supervise and support reception and front office staff, fostering a high-performance team environment Handle guest queries, complaints, and special requests with professionalism and tact Oversee reservations, check-ins, check-outs, and room allocations to optimize guest satisfaction Maintain accurate record keeping and reporting to support operational and strategic decision-making Assist with staff training, scheduling, and performance management to uphold service standards Ensure compliance with company policies, standards, and procedures Requirements: Previous experience in a Front Office Management role within the hospitality industry Strong leadership and people management skills Excellent communication and customer service skills Computer literacy and experience with hotel management systems Leadership, Customer Service, Communication, Management Nice to Have: Knowledge of hotel management software systems Benefits: Competitive salary package, negotiable to reflect experience and skills Opportunities for professional growth within a reputable organization Supportive team environment focused on excellence and guest satisfaction Take your next step in hospitality leadership and help shape memorable guest experiences. Apply now to join a dedicated team committed to operational excellence and outstanding service.