Team Leader: Underwriting

Role Purpose

• Evaluate, review and analyse insurance applications and screen applicants against set criteria in order to determine client risk and provide recommendations on approval or rejection of applications.

Requirements

• Grade 12 or equivalent qualification (essential)
• Relevant business degree (desired)
• 3-5 years underwriting experience (essential) Experience in financial services (desired)
• Knowledge of applicable products, systems, processes and legislation

Duties & Responsibilities

INTERNAL PROCESSES

• Analyse and evaluate insurance applications against set criteria in order to determine the clients risk to the business.
• Contact relevant stakeholders, such as medical personnel, to obtain information relevant to the clients application, such as background and financial status.
• Make recommendations on the clients application and determine if this should be approved or rejected based on set criteria.
• Maintain detailed records of policies underwritten and decisions made in line with organisational policies and relevant legislation.
• Escalate client applications as and when necessary where risk is uncertain or approval and rejection is unclear.
• Maintain internally set service level agreements to ensure applications are processed timeously.

CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Positively influence and participate in change initiatives.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Contribute to the financial planning process within area. Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

• Examining Information: Analyses and processes information asks probing questions strives to find solutions to problems,
• Documenting Facts: Writes fluently when documenting facts understands arguments logically focuses on finding facts,
• Interpreting Data: Interprets data rationally by quantifying issues applies technology as a means to evaluating data evaluates information objectively,
• Showing Composure: Stays calm and relaxed during events is not worried and tolerates stress levels is composed in dealing with pressure,
• Checking Things: Is meticulous in finding errors ensures accuracy by being thorough and checking details produces high quality work by being detailed,
• Following Procedures: Conforms and adheres to rules closely follows instructions and procedures minimises risks by sticking to processes,
• Upholding Standards: Behaves ethically and justly is discreet and maintains confidentiality meets commitments by acting with integrity,
• Producing Output: Is focused on activity and works quickly keeps busy and maintains productivity is comfortable multitasking to produce output,
• Examining Information: Analyses and processes information asks probing questions strives to find solutions to problems,
• Documenting Facts: Writes fluently when documenting facts understands arguments logically focuses on finding facts.

Closing Date

• 2026/08/26