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Service Ambassador Jobs in Sandton SA
Service Ambassador
Location: Sandton
Industry: Fitness / Health Club / Customer Service / Hospitality
Job Type: Full-Time
Salary: Market-Related Salary (Based on Experience, Skills, and Company Structure)
Job Overview
Virgin Active South Africa (Pty) Ltd is seeking a passionate and customer-focused Service Ambassador to join its dynamic team in Sandton. This role is ideal for professionals with strong customer service, member engagement, front desk operations, fitness club support, wellness knowledge, and relationship-building skills.
The successful candidate will play a key role in creating exceptional member experiences across reception, exercise floors, fitness studios, swimming facilities, and lounge areas while supporting member retention, digital engagement, health club operations, and customer satisfaction.
Key Job Responsibilities (JD)
- Conducting Front of House Duties
- Control and manage access into the facility
- Welcome members, visitors, and prospective clients professionally
- Provide information to members and staff regarding club services and offerings
- Ensure a smooth member journey from entry to exit
- Follow company operational standards, administrative procedures, and club policies
- Assist with reception-related tasks and front desk administration
- Engaging with Members
- Deliver excellent customer service and member experiences
- Build strong member relationships to support member retention
- Promote digital engagement through fitness and wellness platforms
- Introduce members to personalised online fitness and exercise offerings
- Support customer satisfaction targets including NPS and member sentiment goals
- Resolve member concerns, complaints, and service-related issues effectively
- Encourage participation in fitness initiatives, club events, and wellness activities
- Delivering the Member Floor Experience
- Promote safe exercise and healthy fitness practices
- Ensure adherence to club rules, safety standards, and operational guidelines
- Monitor member compliance with facility protocols
- Maintain cleanliness and organisation of gym floors, studios, and wellness spaces
- Support a safe and welcoming club environment
- Participating in Training & Development
- Attend ongoing training programs and self-development sessions
- Stay updated on club offerings, wellness trends, and customer experience standards
- Improve knowledge of digital fitness tools and online engagement platforms
Education Requirements
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- A valid First Aid Level 1 Certificate is advantageous
- Additional training in customer service, hospitality, fitness, wellness, or health club management will be beneficial
Experience Requirements
- A minimum of 12 months experience in a customer-facing role
- Experience in front desk operations, hospitality, retail, fitness, or member service environments
- Proven ability to resolve customer queries and complaints
- Experience working with digital platforms and customer engagement systems
- Good understanding of health club operations and customer experience delivery
Required Skills and Competencies
- Excellent communication and interpersonal skills
- Strong customer service and relationship management abilities
- Problem-solving and conflict-resolution skills
- Adaptability in a fast-paced work environment
- Strong administration and organisational skills
- Passion for exercise, health, fitness, and wellness
- Ability to work independently and take ownership
- Trustworthiness, accountability, and professional conduct
- Strong emotional intelligence (EQ)
- Ability to make quick decisions and adapt to changing situations
Training and Career Development
- Professional growth within the fitness and wellness industry
- Ongoing training in member experience, customer engagement, digital fitness, and health club operations
- Exposure to fitness technologies and wellness programs
- Career advancement into club management, member relations, customer service leadership, and wellness operations
Salary and Benefits
The company offers a competitive market-related salary package, based on qualifications and experience. Benefits may include:
- Career growth opportunities
- Professional development and continuous learning
- Exposure to premium fitness and wellness environments
- Hands-on customer engagement experience
- Dynamic and supportive workplace culture
Why Join This Role?
This role is ideal for passionate individuals who enjoy customer interaction, fitness, wellness, hospitality, gym operations, health club management, member engagement, and creating positive customer experiences. Candidates with a people-first attitude and a commitment to improving members’ lives are encouraged to apply.
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