Tour Officer – Travel Operations and Guest Relations

Tour Officer at Thompsons Africa

Create Exceptional Travel Experiences Across Southern Africa

Position Details

Position: Tour Officer – Travel Operations and Guest Relations

Company: Thompsons Africa

Location: Johannesburg, South Africa

Employment Type: Full-Time

Industry: Tourism, Travel Management, Hospitality, Destination Services

Experience Required: 2–6 Years

Education Required: Bachelor’s Degree or Diploma in Tourism Management, Hospitality Management, Travel and Tourism, Business Administration, Marketing, International Relations or related discipline

Salary Range: ZAR 18,000 – ZAR 40,000 per month

• Medical Aid
• Performance Bonus
• Travel Benefits
• Paid Annual Leave
• Professional Training
• Career Development Programs
• Employee Travel Discounts and Wellness Support

About Thompsons Africa

Thompsons Africa is one of South Africa’s most established destination management companies, providing inbound tourism services, luxury travel experiences, group tours, corporate travel solutions and customized itineraries throughout Southern Africa. The company serves international travelers, travel agencies and tourism partners while maintaining exceptional standards of customer service and operational excellence.

As tourism demand continues to grow, Thompsons Africa is seeking a highly motivated Tour Officer to support travel operations, coordinate guest experiences and ensure seamless tour execution.

This opportunity is ideal for professionals seeking jobs in South Africa within a respected tourism organization.

Position Overview

The Tour Officer will coordinate travel arrangements, support guests throughout their journeys, manage supplier relationships and oversee day-to-day tourism operations.

The successful candidate will ensure all tour activities are delivered professionally while maintaining customer satisfaction and operational efficiency.

Candidates exploring job openings in South Africa within the tourism and hospitality sector will find this role highly rewarding.

Key Responsibilities

• Coordinating domestic and international travel itineraries.
• Managing reservations and booking confirmations.
• Arranging transportation and accommodation services.
• Communicating with hotels, guides and tourism partners.
• Assisting travelers before, during and after tours.
• Monitoring daily tour schedules.
• Resolving travel-related challenges and customer concerns.
• Supporting destination management activities.
• Preparing operational reports and documentation.
• Maintaining booking and customer databases.
• Coordinating group travel arrangements.
• Supporting customer satisfaction initiatives.
• Ensuring compliance with tourism regulations.
• Monitoring service quality standards.
• Supporting marketing and promotional activities.
• Assisting with travel product development.

Educational Requirements

• Bachelor’s Degree or Diploma in Tourism, Hospitality, Travel Management or related discipline.
• Additional tourism certifications will be advantageous.
• Strong written and verbal communication skills.
• Excellent organizational abilities.
• Customer-focused mindset and problem-solving capabilities.

Experience Requirements

• 2–6 years of experience in tourism operations, hospitality or travel management.
• Experience handling reservations and travel bookings.
• Knowledge of destination management operations.
• Familiarity with tourism software and booking systems.
• Experience coordinating multiple stakeholders.
• Strong customer service background.

Core Competencies

• Tour Coordination
• Travel Planning
• Customer Relationship Management
• Reservation Management
• Destination Knowledge
• Hospitality Operations
• Supplier Coordination
• Travel Administration
• Problem Resolution
• Guest Services
• Communication Skills
• Team Collaboration
• Time Management
• Operational Reporting
• Service Quality Management
• Tourism Operations

Daily Operational Duties

• Confirm bookings and reservations.
• Coordinate airport transfers and transportation.
• Liaise with hotels and tour guides.
• Monitor itinerary execution.
• Respond to traveler inquiries.
• Prepare operational documentation.
• Ensure service delivery standards are achieved.
• Support customer satisfaction initiatives.

Guest Experience Responsibilities

• Deliver outstanding customer service.
• Provide destination information and travel guidance.
• Support VIP and group travelers.
• Handle customer requests efficiently.
• Resolve complaints professionally.
• Monitor guest satisfaction levels.
• Build long-term client relationships.

Training and Professional Development

• Destination Knowledge Programs
• Tourism Operations Training
• Customer Experience Excellence Workshops
• Hospitality Service Development Programs
• Travel Technology Training
• Leadership Development Initiatives
• Communication Skills Workshops
• International Tourism Standards Programs

Professionals researching employment opportunities may visit: South Africa Job

Compensation and Benefits

• Monthly salary between ZAR 18,000 and ZAR 40,000
• Annual performance bonuses
• Medical aid coverage
• Paid annual leave
• Travel industry discounts
• Professional development support
• Employee wellness initiatives
• Career advancement opportunities

Work Environment

• Exposure to international tourism markets.
• Opportunities to work with global travelers.
• Structured training and development programs.
• Career growth opportunities.
• Cross-functional collaboration.
• Industry-leading tourism expertise.

Career Growth Opportunities

• Senior Tour Officer
• Tour Operations Supervisor
• Travel Consultant Manager
• Destination Manager
• Guest Experience Manager
• Tourism Operations Manager
• Regional Travel Operations Manager

Additional Employment Resources

• Kenya Job
• Angola Job
• Ghana Job

Thompsons Africa is committed to tourism excellence, equal opportunity employment, professional development and delivering memorable travel experiences to visitors from around the world.

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