Shop Manager

Our client based in Pretoria operates within the convenience retail sector and is committed to delivering an exceptional shopping experience to its customers. They are seeking a motivated and experienced Shop Manager to oversee multiple branches ensuring efficient store operations exceptional customer service and effective team management.

Job Purpose:
To manage the day-to-day operations of multiple retail branches by overseeing staff inventory pricing and store performance while ensuring high standards of customer service and operational excellence.

REQUIREMENTS
Minimum education:

• National Senior Certificate

Minimum applicable experience (years):

• 2-5 years experience

Required nature of experience:

• Retail store management
• Multi-branch operations
• Staff leadership and development
• Inventory and stock management
• Pricing and price analysis
• Administrative and reporting functions
• Customer service and operational management
  
  

Skills and Knowledge (essential):

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Administrative and reporting skills
• Price analysis and updating pricing structures
• Inventory management and stock control

Other:

• Fluent in Afrikaans and English
• Valid drivers licence and own reliable transport
• Willingness to travel weekly to Johannesburg

KEY PERFORMANCE AREAS

Store Operations

• Oversee the daily operations of multiple retail branches
• Ensure stores are clean organised and visually appealing
• Maintain high operational and merchandising standards
• Ensure compliance with company policies and procedures

Stock & Inventory Management

• Monitor stock levels and conduct regular inventory checks
• Manage stock ordering to ensure product availability
• Minimise stock losses and improve inventory accuracy
• Perform price analysis and update pricing where required

Staff Management

• Recruit train motivate and develop store employees
• Monitor staff performance and provide ongoing coaching
• Foster a positive customer-focused team culture
• Manage staff scheduling and attendance

Customer Service

• Deliver exceptional customer service across all branches
• Resolve customer queries and complaints professionally
• Maintain a welcoming shopping environment
• Promote customer satisfaction and loyalty
  
  

Administration & Reporting

• Complete all administrative and reporting functions accurately
• Monitor branch performance and identify improvement opportunities
• Ensure compliance with operational and financial procedures
• Support continuous improvement initiatives across all branches

Required Experience:

Manager

Employment Type : Full-Time
Department / Functional Area: Retail
Experience: years
Vacancy: 1