Hospitality Excellence Manager

Reference:11320 MLR Consultant: Michelle le Roux

Job Description

• Oversee the daily operations of the restaurant, tasting centre, and kitchen to ensure an exceptional guest experience.
• Lead, schedule, train, and develop the hospitality team across front-of-house, tasting, and kitchen operations.
• Maintain high standards of service, food quality, wine presentation, cleanliness, and overall facilities.
• Manage reservations, guest flow, and day-to-day operational requirements.
• Build strong guest relationships and professionally resolve queries, feedback, and complaints.
• Manage stock, purchasing, suppliers, wastage, breakages, and cost of sales.
• Assist with menu, wine tasting, pricing, and seasonal experience development.
• Manage hospitality budgets, expenditure, revenue, and profitability targets.
• Ensure compliance with food safety, hygiene, health and safety, liquor licensing, and other statutory requirements.
• Coordinate hospitality events, special functions, trade visits, and VIP experiences.
• Collaborate with Sales and Marketing to promote and develop the hospitality offering.

Qualifications

• Relevant tertiary qualification in Hospitality Management, Food & Beverage Management, or a related field.
• Minimum 5 years’ hospitality experience, including supervisory or management experience.
• Strong experience in restaurant and food & beverage operations, including kitchen coordination.
• Wine estate, tasting room, or premium hospitality experience advantageous.
• Good local and international wine knowledge advantageous.
• Strong leadership, people management, and organisational skills.
• Sound commercial understanding of budgeting, stock control, and cost management.
• Excellent guest relations, communication, and conflict-resolution skills.
• Knowledge of food safety, health and safety, and liquor legislation.
• Proficient in POS and reservation systems; Pilot experience advantageous.
• Computer literate, including Microsoft Office.
• Valid driver’s licence and own reliable transport.

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