Industrial Projects Operations Controller

Job Purpose:

• Management of project shipments for Industrial Project customers and communications with customers on shipment status.
• DHL Global Forwarding has an opening Industrial Projects Operations Controller, Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Industrial Projects Operations Controller position

• Accepts all orders estimates as assigned by the Operations Manager
• Open Files
• Creates and confirms transport order
• Performs booking and booking optimization
• Prepares, controls and distributes all required documents
• Maintains excellent relationships with suppliers
• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
• Meeting with service providers when necessary
• Coordinating export and import of project cargo worldwide via air, sea and road-freight either Containerised or Breakbulk in line with customer SOP
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Takes and handles customer inquiries.
• Ensure effective tracking of cargo and submission of status reports.
• Ensure handling cost control and file/project profitability.
• Preparing invoices and updating EDocs
• Takes and registers all customer complaints.
• Drives solution of customer complaints and acts as first contact point for customer claims.
• Collaborates closely with other DGF departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.
• Ensures that every document is in the file before filling and that the file control sheet is completed for every file
• Assess risks within the logistics chain and obtain authorization if required
• Attends meetings (adhoc and based on SOP requirements)
• Quality checking of invoicing
• Travel to site if required
• Ensure KPIs are met

Now, here is what we need from you!

• Computer Literate – All MS Programs & CW1 and willing to learn additional computer skills
• Ability to work in a team environment and transfer of knowledge to team members
• Ability to work within time constraints, make own decisions and advise Client of logistics solutions
• Punctuality and time management skills are essential elements of this position.
• Ability to work under extreme pressure with minimal supervision.
• Ability to communicate effectively on all levels
• Ability to use initiative and be a self-starter
• Creativity and problem-solving capabilities
• Outstanding Customer relationship skills a necessity
• Must have previous freight experience
• Experience: Min 2 years related experience
• Education: Must have Matric
• Preferable tertiary education including diploma an advantage.