Debtors Supervisor

Job Overview:

• Our client is seeking a results-driven and experienced Debtors Supervisor to lead and support a team of 5 Debtors Clerks. The successful candidate will be responsible for driving team performance, maintaining service standards, managing escalations and ensuring effective and ethical debtors and collections processes.
• The ideal candidate will have strong leadership and analytical skills, be decisive and results-driven, and demonstrate the ability to motivate and develop a team in a fast-paced, target-driven environment.
• The role will also involve managing customer and medical aid accounts, monitoring performance against KPIs, supporting complex customer cases and contributing to ongoing operational improvements.
• Team Structure: The successful candidate will supervise a team of 5 Debtors Clerks and take responsibility for the effective management and collection of a substantial debtors book.

Minimum Requirements

• Grade 12 / Matric essential.
• 3+ years' experience in a Debtors Clerk role.
• Previous experience in a supervisory, team leadership or mentoring capacity.
• Proven ability to lead, motivate and manage a team.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• High emotional intelligence and leadership maturity.
• Strong attention to detail and ability to work accurately under pressure.
• Results-driven, persistent and trustworthy.
• Proficiency in Microsoft Office.
• Experience within the healthcare industry will be advantageous.
• Familiarity with medical aid claims and reimbursements will be advantageous.
• Experience working on Allegra will be advantageous.
• A Certificate or Diploma in Accounting will be advantageous.

Key Responsibilities

• Lead, motivate and support a team of five Debtors Clerks.
• Monitor daily team performance and ensure individual and departmental KPIs and service standards are achieved.
• Coach and develop team members through regular feedback, call listening, performance discussions and reviews.
• Conduct regular team meetings and one-on-one sessions.
• Assist with escalations, complex customer queries and vulnerable customer cases.
• Monitor and analyse performance data to identify trends, gaps and opportunities for improvement.
• Manage customer and medical aid accounts.
• Submit, monitor and follow up on medical aid claims and reimbursements.
• Ensure debtors and collections activities comply with applicable regulatory requirements and company policies.
• Drive fair, ethical and professional collections practices.
• Provide regular performance and operational feedback to senior management.
• Collaborate with senior management on strategy, reporting and continuous improvement initiatives.
• Support the development of a positive, accountable and high-performance team culture.
• Ensure the effective collection and management of the company's debtor’s book.