Service Operations Coordinator
Service Operations Coordinator
Overview: The incumbent’s main responsibilities include scheduling, invoicing and stock recon. She will work within the Service Department where they liaise daily with clients, Technical Staff, Technician and Senior Management.
Duties:
• Service Ticket Management — Monitor online service platforms daily, allocate tickets, and schedule maintenance or installation calls efficiently.
• Quotations & Invoicing — Prepare quotations and process daily invoicing for all completed service work.
• Stock Reconciliation — Manage technical staff stock usage by conducting regular reconciliations, identifying variances, and resolving discrepancies.
• Client Communication — Maintain consistent, professional communication with clients regarding service updates, scheduling, and queries.
• Ad Hoc Service Requests — Handle incoming client requests for additional services and plan technician allocation accordingly.
• Project Scheduling Support — Assist with planning and coordinating special projects, ensuring alignment with project timelines and resource requirements.
Requirements:
• Matric Certificate
• 5 years’ experience in similar role
• Relevant financial experience related to invoicing
• Relevant client service experience
• Stock management experience
• Excellent Communication skills
• MS Office with good Excel skills
• Experience working on CRM system preferably Microsoft Dynamics
• Clear criminal and credit record
• Position based in Roodepoort
Remuneration:
• Basic Salary: R26 000 negotiable depending on experience
• Medical Aid Contribution
• Provident Fund
• 13th Cheque in Birthday Month
• Discretionary Performance Bonus in December
. Skillset Required: Scheduling, Invoicing, Stock Reconciliation, Service Ticket Management, Quotations, Client Communication, Project Scheduling, Project Coordination, Stock Management, Client Service, Communication Skills, MS Office, Excel, CRM, Microsoft Dynamics, Variance Analysis, Resource Planning, Discrepancy Resolution