Travel Operations agent (VIP)

SUMMARY:
-

POSITION INFO:

This role offers the chance to oversee high-profile, complex travel arrangements, directly contributing to an elite client experience and shaping operational excellence.

Duties:

• Manage intricate and demanding VIP travel bookings across multiple channels including Spotnana and offline systems.

• Serve as the primary contact for VIP clients, ensuring seamless communication and support.

• Escalate issues promptly to ensure swift resolution and maintain service integrity.

• Deliver tailored quotations, premium fare options, and bespoke travel solutions.

• Maintain and utilise extensive knowledge of all relevant Global Distribution Systems (GDS), with specific expertise in Sabre.

• Organise, prioritise, and manage workflows efficiently to meet client needs and deadlines.

• Contribute actively to team meetings and operational discussions to support continuous improvement.

• Escalate client concerns, service risks, or potential issues to supervisory staff.

• Handle sensitive traveller data with the utmost discretion, ensuring compliance with GDPR, PCI, and health & safety standards.

• Maintain detailed profiles of VIP travellers for personalised service delivery.

• Monitor travel plans proactively, managing disruptions and providing real-time support.

• Liaise with airlines, hotels, ground transport providers, and key stakeholders to ensure optimal arrangements.

Requirements:

• Minimum of 5 years of business travel experience in a consultancy or similar role.

• Additional language fluency in either French or Spanish

• Working knowledge of GDS platforms, particularly Sabre.

• Proven customer service excellence.

• Strong organisational psychology foundation.

• Advanced workflow management skills.

• Excellent communication abilities.

Nice to Have:

• Additional experience with other GDS systems.

• Familiarity with luxury travel and VIP client management.

This role is a full time in office role, in Cape Town city.