Debtors & Creditors Clerk
SUMMARY:
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POSITION INFO:
KEY RESPONSIBILITIES
Client & Stakeholder Communication
Communicate professionally and effectively with clients regarding outstanding requirements and the progress of matters.
Liaise with key stakeholders, including clients, agents and attorneys.
Follow up on outstanding information and documentation.
Provide regular updates and feedback to relevant parties.
Maintain professional and constructive relationships with internal and external stakeholders.
Documentation & Matter Administration
Obtain, review and verify all required documentation.
Ensure documentation received is complete, accurate and appropriately recorded.
Draft acknowledgements of debt, undertakings and other related documentation.
Maintain accurate and up-to-date records for all matters.
Ensure all documentation is appropriately filed and accessible.
Prepare statements and settlement figures as required.
Monitor matters to ensure outstanding actions and requirements are followed up timeously.
Creditor & Debtor Management
Maintain accurate records and tracking of creditors and debtors.
Monitor outstanding balances, settlements and relevant transactions.
Assist with the administration and progression of debt-related matters.
Ensure accurate information is maintained for reporting and management purposes.
Compliance & Reporting
Ensure FICA compliance across all matters.
Adhere to company policies, procedures and operational protocols.
Assist with the preparation and submission of annual NCR reports.
Ensure supporting documentation and records are maintained in accordance with company requirements.
Identify missing, incomplete or non-compliant documentation and follow up accordingly.
Provide regular progress reports and updates to management.
General Administration
Manage multiple matters and administrative priorities effectively.
Maintain a high level of accuracy and attention to detail.
Support the continuous improvement of administrative processes and controls.
Participate in ad hoc duties and projects as required.
MINIMUM REQUIREMENTS
Experience & Skills
Previous experience in an administrative, legal administration, collections, debt recovery, financial services or related environment would be advantageous.
Experience working with legal, financial or compliance-related documentation would be beneficial.
Strong administrative and organisational skills.
Excellent attention to detail and accuracy.
Comfortable working with confidential and sensitive information.
Strong written communication skills, including the ability to draft professional documentation and correspondence.
Confident verbal communication and stakeholder management skills.
Ability to manage multiple matters and follow up on outstanding requirements.
Ability to work independently while maintaining regular communication with management and the wider team.
Good numerical ability, with the ability to work with statements, balances and settlement figures.
Computer literate, with proficiency in Microsoft Office, particularly Excel and Word.
Compliance Knowledge
The following would be advantageous:
Understanding of FICA requirements.
Exposure to debt recovery, collections or creditor/debtor administration.
Exposure to NCR reporting requirements.
Experience working within a legal, financial services or highly regulated environment.
PERSONAL ATTRIBUTES
The successful candidate will demonstrate:
Exceptional attention to detail.
Strong organisational and time-management skills.
A professional and client-focused approach.
Excellent communication and interpersonal skills.
The ability to work accurately and methodically.
A high level of integrity and discretion.
Strong follow-up and task-management abilities.
The ability to manage multiple priorities and deadlines.
A proactive and solutions-focused approach.
The ability to work both independently and collaboratively.
Respect for and comfort working within a Christian organisational environment and culture.