Anchor / Duty Manager

SUMMARY:
The main purpose of the Amukeri is to provide a personalised, professional concierge and reception service; as well as host the guests in line with the Standards of Excellence and SOPs.
Report to the lodge manager, and assistant lodge manager.
Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.
Management and training of the lodge staff in line with the Standard of Excellence.
Maintain the highest standards of housekeeping, maintenance, and gardening to ensure that all areas are always kept clean and tidy, and style and design are not eroded.
Effective financial management through the administration of orders and effective stock control.
Communication with departmental teams to ensure that guest needs are met, and operations run effectively.
Effective daily administration of the concierge and reception duties.
Maintenance of the guest database to achieve service excellence.
Ensuring the quality and care of equipment and products.
Active participation in and effective communication and support of conservation message and purpose.
All roles may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. Fosters a culture of collaboration, and with this support of the multi-skilling of staff.

POSITION INFO:
A minimum of 4 years’ work experience – ideally 2 years as a trainee and in a well-recognized five-star hotel or world-class lodge, as an assistant manager.
High standards of service excellence and a passion for the industry.
Exceptional Food and Beverage knowledge of its preparation and terminology.
Awareness of dietaries and allergies.
Financial management ability.
Exceptional English and a second language would be preferable.
Computer literacy.
Excellent management ability and communication skills.
A clear understanding of basic labour law and disciplinary procedures.
A developmental approach to staff.
Understanding of housekeeping and maintenance procedures.
An awareness of developments within the food and lodge industries, as well as international trends in hospitality.
A hardworking, cooperative manner
Attention to detail.
Assertiveness, patience, and good organizational skills.
Valid Drive License.
Nationality or valid working visa.