Executive Assistant

SUMMARY:
Luxury 5* Hotel based in Cape Town is seeking a highly organised, professional, and proactive Executive Assistant to the General Manager to join their team.

The successful candidate will provide high-level confidential, efficient administrative and operational support to the General Manager, ensuring effective coordination, communication, and smooth day-to-day executive operations.

POSITION INFO:
Duties:

Provide comprehensive administrative and operational support to the General Manager as required.
Manage the General Manager’s diary, appointments, meetings, and schedules.
Prepare correspondence, reports, presentations, minutes, and other management documents.
Coordinate internal and external meetings and follow up on action items.
Maintain accurate and handle confidential information, records and documentation with discretion and professionalism.
Liaise with department heads, hotel staff, guests, suppliers, and external stakeholders.
Handle telephone calls, emails, correspondence, and enquiries professionally.
Assist with hotel projects, events, meetings, inspections and special assignments and management initiatives as required.
Monitor deadlines and ensure follow-up on tasks delegated by the General Manager.
Prepare and distribute internal communications as required.
Assist in preparing management reports, presentations and operational information.
Maintain an efficient filing and document management system.
Support communication between the General Manager and hotel departments.
Maintain a high level of confidentiality regarding hotel, guest, employee, and business information.
Represent the General Manager’s office in a professional and courteous manner.
Perform any other reasonable duties assigned by the General Manager.

Requirements:

Diploma or degree in Business Administration, Hospitality Management, Office Administration, or a related field.
Minimum 2 years’ experience in an executive assistant to the General Manager role, personal assistant, hotel administration, or similar senior administrative role.
Professional and friendly disposition
Strong organisational, time-management, and multitasking abilities
Professional appearance and excellent interpersonal skills.
Previous experience in a 4-star or 5-star hotel environment will be preferable.
Ability to work collaboratively with cross-functional teams and communicate effectively at all levels of the organization
Strong administrative, planning and organising skills
Excellent written and verbal communication skills.
High level of confidentiality, discretion, and integrity.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to work independently, take initiative, and meet deadlines.
Strong attention to detail and problem-solving skills.
Flexibility to work in a fast-paced hospitality environment.