Front Office Manager

Job Description

• Seize the opportunity to advance your career by leading the front office operations at a prominent hospitality establishment. This role offers a significant scope of responsibility within a well-established environment, ideal for professionals ready to make a substantial impact.

Area: Polokwane

Salary: Market related

Where You'll Make an Impact:

• Manage the daily operations of the Front Office Department, ensuring smooth and efficient service delivery
• Supervise and support reception and front office staff, fostering a high-performance team environment
• Handle guest queries, complaints, and special requests with professionalism and tact
• Oversee reservations, check-ins, check-outs, and room allocations to optimize guest satisfaction
• Maintain accurate record keeping and reporting to support operational and strategic decision-making
• Assist with staff training, scheduling, and performance management to uphold service standards
• Ensure compliance with company policies, standards, and procedures

Requirements:

• Previous experience in a Front Office Management role within the hospitality industry
• Strong leadership and people management skills
• Excellent communication and customer service skills
• Computer literacy and experience with hotel management systems
• Leadership, Customer Service, Communication, Management

Nice to Have:

• Knowledge of hotel management software systems

Benefits:

• Competitive salary package, negotiable to reflect experience and skills
• Opportunities for professional growth within a reputable organization
• Supportive team environment focused on excellence and guest satisfaction