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Salt South Africa
Analytics Lead – Merchant Support ServicesSalt South Africa • Cape Town, ZA
Analytics Lead – Merchant Support Services

Analytics Lead – Merchant Support Services

Salt South Africa • Cape Town, ZA
30+ days ago
Job description

About the Role

  • A leading South African retailer is introducing clear domain ownership across its analytics function – moving away from a flat, reactive model where analysts cover too many areas at once. This role owns the analytics capability for Merchant Support Services outright.
  • You’ll lead a small team, set the priorities for the domain, and ensure the analytical work delivered creates genuine operational value. This is a long-term ownership role – not a contractor mentality, not ticket-clearing.
  • Due to the high volume of applications expected, candidates who have not received feedback within two weeks of applying should consider their application unsuccessful.

Team You’ll Lead

  • Data Analysts
  • 1 Data Scientist

Key Responsibilities

  • Own the analytics agenda and priorities for the Merchant Support Services domain
  • Lead and develop the team of data analysts and data scientist
  • Partner with business stakeholders to translate operational needs into high-value analytics
  • Ensure analytical outputs are robust, trusted, and built for ongoing use – not once-off deliverables
  • Collaborate with the central Data Management Lead on shared models, metric definitions, and data quality
  • Build a culture of ownership, accountability, and continuous improvement within the team

Requirements

  • Proven experience leading analytics or BI teams – ideally in a retail, store operations, or multi-site environment
  • Ability to set clear priorities and deliver insight that supports operational decision-making
  • Hands-on proficiency with Power BI, SQL, and related analytics tools
  • Experience managing both analysts and data science resources
  • Comfortable working on-site in Cape Town in a predominantly office-based environment

Role Details

  • Employment type: Contract or Permanent
  • Location: Cape Town (on-site)
  • Annual package circa R1 350 000.00
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Analytics Lead – Merchant Support Services • Cape Town, ZA

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