Property Management Office Administrator

The employer owns and manages its own portfolio of commercial and residential buildings. This is not an estate agency or managing agent role, but an in-house administrative position supporting the day-to-day management of properties the company owns. The successful candidate will provide administrative support across municipal accounts, creditors, insurance and maintenance for the company's commercial and residential buildings. Key Responsibilities - Manage municipal accounts across a portfolio of sectionalised properties (each building may have multiple individual municipal accounts to track and reconcile). - Analyse municipal accounts for accuracy before payment, checking water and electricity consumption falls within normal parameters and flagging irregularities (e.g. abnormal spikes in usage). - Process recoveries of municipal costs from tenants. - Maintain and update detailed spreadsheets for account analysis and recoveries. - Process creditor accounts (e.g. plumbing, painting and other maintenance suppliers) and reconcile invoices against supplier statements. - Load payments for approval on the company's banking platform. - Assist with insurance-related administration, including claims. - Liaise with maintenance staff to coordinate repairs and general building upkeep. - Communicate with tenants on account queries and, where required, explain lease terms and obligations. - Use the company's property management system (MRI) to manage day-to-day administration. - Work one Saturday morning per month (09:00 – 12:30). The specific Saturday is not fixed and varies month to month, scheduled as needed. Requirements - A minimum of 3 – 5 years' experience working specifically within a property management environment. This is essential; experience from other industries will not be considered. - Strong working knowledge of Excel/spreadsheets; able to analyse and interpret data accurately and meticulously. - Experience with MRI property management software is a strong advantage; experience with any other property management system is acceptable, as the underlying concepts transfer. - Basic understanding of debits and credits for creditor reconciliation work. - Working knowledge of residential/commercial leases sufficient to explain terms to tenants when required. - Based within a reasonable commuting distance of the Cape Town CBD. Southern Suburbs is acceptable; Northern Suburbs (e.g. Bellville, Durbanville) has not worked out well historically due to travel time and the office's fixed opening hours (08:30). - Available to work one Saturday morning per month (09:00 – 12:30), on a date that varies.