MAZAK CNC Service Manager - Modderfontein
SUMMARY:
Our Market Leading Client is seeking an experienced and driven Service Manager to lead a CNC Machinery Service Division in the Modderfontein Area
POSITION INFO:
This is a hands-on leadership role requiring extensive CNC machine knowledge, strong technical expertise, and the ability to manage and develop a team of highly skilled service technicians Key Responsibilities Lead, manage, and motivate a team of field service technicians to achieve service excellence. Oversee the installation, commissioning, servicing, preventative maintenance, and repair of CNC machinery. Provide advanced technical support and troubleshooting for mechanical, electrical, and electronic CNC machine faults. Ensure prompt response to customer breakdowns while maintaining high levels of customer satisfaction. Develop and maintain preventative maintenance programmes to minimise machine downtime. Manage service schedules, technician workloads, and resource planning to optimise efficiency. Build and maintain strong customer relationships through exceptional after-sales service and technical support. Work closely with the Sales team to support new machine installations, customer handovers, and ongoing service requirements. Monitor departmental performance, service KPIs, warranty claims, and customer feedback. Ensure all work complies with company standards, OEM requirements, and health and safety regulations. Provide technical coaching and ongoing training to service technicians to maintain a high level of expertise. Minimum Requirements Mechanical \/ Electronic qualification (Diploma or Degree preferred). Minimum 5 years experience in a Service Management role within the CNC machinery, manufacturing or industrial equipment sector. Expert knowledge of MAZAK CNC machine operation, maintenance, diagnostics and repairs. Strong mechanical, electrical, and electronic fault-finding skills. Proven experience leading and managing a technical service team. Excellent communication, customer relationship, and problem-solving skills. Strong organisational and planning abilities with the capacity to manage multiple priorities. Proficient in Microsoft Office and service management systems. Valid driver''s licence and willingness to travel when required.