Talent.com
Lesaka Technologies
Product Manager: Customer Value & InsightsLesaka Technologies • Cape Town, ZA
Product Manager: Customer Value & Insights

Product Manager: Customer Value & Insights

Lesaka Technologies • Cape Town, ZA
28 days ago
Job description

The role

  • This role removes friction and pain for the customer and often for internal operations too across every product vertical. It’s the home of reporting, self-service, and creating insights from data. This is where most of our “solve the customer issue and innovate” project work lives.

What you’ll own

  • Own reporting and self-service experiences across vouchers, virtual products, bill payments and utilities.
  • Mine support tickets and usage data to find the systemic pain and distinguish it from the long tail of one-off gripes.
  • Turn data into something customers couldn’t get before: proactive failure alerts, automated recons, spend insights.
  • Benchmark our customer experience against what rivals offer and treat retention risks as product priorities.
  • Shape the UX of dashboards and self-service flows here, the value is the experience.
  • Measure ticket reduction, self-service adoption, time-to-resolve and loop residual pain back into discovery.

What you bring

  • 3+ years in product management, with a strong customer-experience or data/insights bent.
  • A track record of cutting support load through self-service and better tooling.
  • Comfort working with data and BI teams to turn raw signal into prioritised work.
  • Strong UX judgement - you can shape a flow, not just describe a problem.
  • The discipline to run usability testing and validate that real customers succeed unaided.

Nice to have

  • Experience with reconciliation, financial reporting or back-office tooling.
  • Exposure to analytics, dashboarding or customer-insight platforms.
Create a job alert for this search

Product Manager: Customer Value & Insights • Cape Town, ZA

Similar jobs

Product Manager

Sanlam GroupCape Town, ZA

We’re on a transformation journey to be an innovative company at forefront of the financial services industry's digital transformation.By harnessing technologies, we aim to redefine the financial l... Show more

 • Promoted

Service Sales Executive

EmplyfyBlouberg, WC, ZA

We’re looking for an ambitious.Our customers are already looking for cleaning services — your job is to understand what they need, present the right solution and turn the enquiry into a booking.You... Show more

Virtual Sales Advisor

EmplyfyAtlantis, WC, ZA

Want a fully remote sales role where your performance directly impacts your earning potential?.We’re a growing UK-based cleaning company specialising in Residential and End of Tenancy cleaning, and... Show more

Product Manager

Novus Holdings LtdCape Town, ZA

The Product Manager is responsible for generating detailed sales forecasts and analyzing market trends.This position will focus exclusively on forecasting and data analysis, providing critical insi... Show more

 • Promoted

Sales Support Specialist

EmplyfyBlouberg, WC, ZA

UK-based cleaning company and help ensure customer enquiries are followed up, managed and converted into bookings.You’ll support the sales process by engaging with warm leads, answering customer qu... Show more

B2C Sales Consultant

EmplyfyAtlantis, WC, ZA

We’re a growing UK-based cleaning company specialising in.Residential End of Tenancy cleaning.If you’re driven by targets, enjoy speaking to customers and know how to turn a conversation into a sal... Show more

Product Manager

SanlamCape Town, ZA

Product Manager Date: 4 Sept 2026 Location: Cape Town, Western Cape, ZA Company: Sanlam Group Who are we? Sanlam was established as a life insurance company in South Africa but has since tr... Show more

 • Promoted

Digital Sales Consultant

EmplyfyAtlantis, WC, ZA

Ready to put your sales skills to work in a fast-moving, digital-first environment?.We’re a growing UK-based cleaning company specialising in.Residential End of Tenancy cleaning.You’ll manage digit... Show more

Product Manager (Catalogue)

takealot.comCape Town, ZA

Your mission, should you choose to accept it:.Gain a deep understanding of the Catalogue division in terms of its strategic objectives, business processes, available tools & systems, and releva... Show more

 • Promoted

Bespoke Portfolio Manager

Milton ResourcingCape Town, Western Cape, ZA

Bespoke Portfolio Manager Claremont Reporting relation: Head of Equities, Portfolio Managers & Chief Investment Officer Purpose of job The primary purpose of this position is to service our besp... Show more