Head of E-Commerce

Minimum requirements for the role:

• Must have a bachelors degree in E-commerce, Digital Marketing, Business Management, Information Systems, Commerce, or related field
• E-commerce, Project Management, or Digital Marketing certifications will be advantageous
• Minimum 3-5+ years' experience in E-commerce, Digital Commerce, or Online Retail
• Proven experience launching and scaling an e-commerce business or platform
• Must have experience managing e-commerce projects from implementation through to operational management
• Experience overseeing warehouse, fulfilment, and logistics operations is essential
• Must have a strong understanding of e-commerce platforms such as Shopify, Magento, WooCommerce, Salesforce Commerce Cloud, or similar
• Experience managing digital marketing budgets and performance campaigns is essential
• Prior leadership and people management experience is highly advantageous

The successful candidate will be responsible for:

• Developing and leading the overall e-commerce strategy and growth plan.
• Leading the e-commerce platform implementation, from planning and selection through to launch.
• Managing e-commerce projects, budgets, timelines, integrations, and external partners.
• Establishing and overseeing warehouse, fulfilment, stock, returns, and logistics processes.
• Driving online sales, profitability, customer acquisition, and commercial performance.
• Overseeing website functionality, product catalogues, pricing, merchandising, and customer experience.
• Leading digital marketing activities, including SEO, Google Ads, social media, email, affiliates, and retargeting.
• Analysing sales, customer behaviour, conversion rates, and performance data to identify growth opportunities.
• Recruiting, leading, and developing the e-commerce team.
• Managing technology vendors and integrations with ERP, payment, warehouse, and logistics systems.
• Handling customer escalations and cross-functional stakeholder communication.
• Continuously optimising the e-commerce operation to support growth, efficiency, and profitability.

Please note that subsequent to the screening and shortlisting process, all further communication will be entered into only with the shortlisted candidates. If you do not receive any feedback from us within 2 weeks of applying, please consider your application unsuccessful.