Guest Relations Officer

Guest Relations Officer

Location: Eastern Cape
Property: Luxury Private Game Reserve
Salary: Negotiable depending on experience | Live-in

A luxury private game reserve is seeking a polished and guest-focused Guest Relations Officer to support the daily lodge operations and deliver exceptional service to guests.

Requirements

• Hotel Management Diploma, Certificate or equivalent qualification
  
• 1-2 years' experience in a Front of House or similar position within a 5-star lodge or luxury hospitality environment
  
• Excellent spoken English with a professional and presentable manner
  
• Strong guest relations and hosting skills, with Butler experience advantageous
  
• Good knowledge of Food & Beverage Service, Housekeeping and Front Office operations
  
• Computer literate, including intermediate-level Excel
  
• Knowledge of Lightspeed, Sage Evolution and Protel advantageous
  
• Driver's Licence preferred
  
• Strong attention to detail, common sense and a customer-focused approach
  
• Ability to work effectively as part of a team
  

Key Responsibilities

• Support the Lodge or Assistant Manager with the daily operation of the lodge
  
• Conduct housekeeping checks according to set standards
  
• Assist with restaurant operations before and during meal services
  
• Support service staff and ensure service standards are consistently maintained
  
• Check meal standards before dishes leave the kitchen
  
• Manage guest check-ins and check-outs and attend to guest requests throughout their stay
  
• Arrange additional services and supplies as requested by guests
  
• Communicate operational issues, variances and improvement ideas to senior lodge management
  
• Assist with stock counts and weekly and monthly reporting
  

If you do not hear from us within 7 working days, kindly consider your application unsuccessful.

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