Spa Manager

A luxury safari lodge in Limpopo is seeking an experienced and professional Spa Manager to join their team.

The successful candidate will be responsible for the overall management, profitability, operational standards and guest experience of the spa. This is a hands-on and commercially focused position, requiring the successful candidate to actively drive treatment revenue, retail sales, therapist productivity, guest engagement and repeat business.

REQUIREMENTS:

• Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent
• Minimum 2-year qualification preferred
• ITEC, CIDESCO, CIBTAC or equivalent internationally recognised qualification advantageous
• Massage therapy qualification
• Minimum 5 years' experience within the spa/wellness industry
• Minimum 2 years' management or supervisory experience
• Luxury hotel, lodge, resort or destination spa experience strongly preferred
• Safari lodge experience advantageous
• Proven experience managing a team and working against revenue targets
• Experience with stock control, ordering and spa booking/POS systems
• Experience in retail sales and upselling
• Strong leadership, communication and organisational skills
• Commercially driven, guest-focused and financially aware
• Professionally presented and passionate about wellness
• Comfortable working in a remote safari-lodge environment
• Able to work weekends and public holidays
• First Aid qualification advantageous
• Valid Driver's Licence advantageous

KEY RESPONSIBILITIES:

• Manage the day-to-day operation of the spa
• Maintain exceptional standards of cleanliness, hygiene, presentation and organisation
• Manage bookings, therapist schedules and treatment allocation
• Ensure treatments are performed according to approved protocols
• Deliver personalised and memorable guest experiences
• Conduct professional consultations and recommend suitable treatments
• Resolve guest concerns professionally and promptly
• Drive monthly spa revenue and monitor financial performance
• Track treatment occupancy and therapist productivity
• Drive upselling, cross-selling and retail sales
• Develop promotions, packages and seasonal spa campaigns
• Promote the spa through guest interactions and lodge communication channels
• Recruit, train, develop and manage spa therapists
• Prepare staff schedules and conduct regular staff briefings
• Monitor staff performance and set individual sales targets
• Maintain accurate stock control and conduct regular stock counts
• Monitor product usage, ordering, wastage and stock losses
• Ensure cash-up and payment procedures are followed
• Manage spa expenses within the approved budget
• Develop and maintain spa SOPs and treatment standards
• Conduct treatment audits and identify training requirements
• Lead by example and remain hands-on with treatments when required

PACKAGE:

• Salary: R15,000 per month, depending on qualifications and experience
• Performance-based incentive structure
• Single accommodation provided
• Staff meals provided

LOCATION: Bela Bela, Limpopo