Patient Liable Debtrors Clerk

Patient Liable Debtors Clerk – Medical Industry

Location: Durban

Position Type: Permanent | Full-Time

Salary: Market-related | Depending on experience and qualifications

Industry: Medical Billing | Healthcare Administration | Debt Collections

About the Opportunity

Medical Resources Group is recruiting on behalf of our client for a dedicated and results-driven Patient Liable Debtors Clerk to join their team.

The successful candidate will be responsible for managing and recovering outstanding patient-liable accounts on behalf of medical practitioners, ensuring timely collections while maintaining a professional, courteous, and empathetic approach when dealing with patients.

This role is ideally suited to an experienced debtors or collections professional with a strong understanding of medical billing, patient liability, and healthcare billing processes.

Key Responsibilities

Patient Account Management

• Manage and maintain allocated patient-liable debtor books.
• Review and monitor age analyses to identify overdue accounts.
• Follow up on outstanding patient accounts via telephone, email, SMS, and other approved communication channels.
• Ensure collection activities are conducted professionally and in accordance with company policies and procedures.
• Maintain accurate and detailed notes of all patient interactions and collection activities.

Collections & Debt Recovery

• Negotiate appropriate payment arrangements with patients.
• Follow up on payment promises and ensure agreed payment plans are adhered to.
• Escalate unresolved accounts in accordance with company procedures.
• Assist with the preparation and submission of accounts for legal collection where required.
• Achieve monthly collection targets and contribute towards reducing outstanding debt and debtor days.

Reporting & Administration

• Maintain accurate debtor records and collection documentation.
• Generate and update collection reports as required.
• Assist with month-end reporting and debtor reconciliations.
• Ensure compliance with internal reporting requirements and deadlines.
• Maintain accurate and up-to-date account information.

Customer Service & Client Liaison

• Provide professional, courteous, and empathetic service to patients.
• Handle patient queries and account-related concerns efficiently.
• Maintain strict confidentiality of patient and medical practice information.
• Build and maintain positive working relationships with patients and medical practices.
• Communicate professionally with internal and external stakeholders.

Minimum Requirements

Essential

• Matric / Grade 12 certificate.
• Minimum 3 years' experience in:
  • Medical debtors collections
  • Patient-liable collections
  • Credit control
• Strong understanding of medical aid processes, patient liability, and healthcare billing principles.
• Proficient in Microsoft Office, particularly:
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
• Excellent verbal and written communication skills.
• Strong negotiation and conflict-resolution abilities.
• High level of accuracy and attention to detail.
• Strong organisational and time-management skills.
• Ability to work independently and manage multiple priorities.

Advantageous

• Experience within the medical billing industry will be advantageous.
• Experience with medical billing and practice management systems such as:
• Elixir Live
• MedEDI
• iHealth
• Healthbridge
• Vericlaim

Key Competencies

The ideal candidate will be:

• Results-driven and target-oriented.
• Professional and patient-focused.
• Empathetic and confident when dealing with sensitive financial matters.
• An excellent communicator and negotiator.
• Highly organised and detail-oriented.
• Accurate when working with financial and patient information.
• Able to work independently in a fast-paced environment.
• Skilled at resolving account queries and conflicts.
• Able to manage multiple accounts, priorities, and deadlines effectively.

Key Performance Indicators

Success in this role will be measured by:

• Achievement of monthly collection targets.
• Reduction in aged debt and debtor days.
• Timely resolution of patient account queries.
• Accuracy of account reconciliations and debtor records.
• Compliance with company processes and reporting requirements.
• Professional and effective communication with patients and medical practices.

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