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Delaire (Pty) Ltd
Hostess & Reservations Coordinator DELAIRE GRAFF RESTAURANTDelaire (Pty) Ltd • Stellenbosch, South Africa
Hostess & Reservations Coordinator DELAIRE GRAFF RESTAURANT

Hostess & Reservations Coordinator DELAIRE GRAFF RESTAURANT

Delaire (Pty) Ltd • Stellenbosch, South Africa
30+ days ago
Job description

Delaire Graff Restaurant is looking for a Hostess & Reservations Coordinator to join the team and serve as the first point of contact for guests while managing reservations. The role focuses on delivering excellent customer service, ensuring smooth front-of-house operations, and creating a welcoming and seamless dining experience for our guests.

Responsibilities:

Hostess:

  • Welcome and greet guests warmly upon arrival and escort them to their assigned tables.
  • Manage the reservations book and assist with table allocations to ensure smooth service flow.
  • Communicate VIP arrivals and special requests to management and service staff.
  • Answer incoming calls and assist guests with general enquiries.
  • Maintain a clean and organised hostess desk and front-of-house area.
  • Assist with Switchboard duties and support restaurant operations when required.
  • Be able to perform the duties of Reservations, Switchboard, and Hostess as operationally required.

Reservations:

  • Handle all reservation enquiries via email, telephone, guests, and site inspections.
  • Manage reservation administration including quotes, invoices, and payments.
  • Confirm all reservations via telephone and email and ensure accurate booking records.
  • Ensure the DinePlan reservations system is updated and managed correctly.
  • Coordinate helicopter landings with helicopter companies and the security team when required.
  • Finalise menus with guests in consultation with the Head Chef when applicable.
  • Maintain professional and detailed communication with all relevant departments and guests.

Requirements:

  • Grade 12 (Matric).
  • Hospitality or tourism qualification advantageous.
  • 1–3 years’ experience in a reservations, hosting, or front-of-house hospitality role.
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Hostess & Reservations Coordinator DELAIRE GRAFF RESTAURANT • Stellenbosch, South Africa

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