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Outsource-X South Africa
Portuguese Customer SupportOutsource-X South Africa • Cape Town, Western Cape, ZA
Portuguese Customer Support

Portuguese Customer Support

Outsource-X South Africa • Cape Town, Western Cape, ZA
30+ days ago
Job description

Portuguese Written Customer Support Agent

Job Description And Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Portuguese -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, German, Dutch, Italian, and English Agents.

Client Spec

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities

  • Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
  • Process both client-generated and internally generated service request tickets within specified delivery times.
  • Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
  • Flexibility to take on additional tasks as directed by Team Leader.

Requirements

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds

  • Portuguese (Level C1/C2)
  • English (Level B2)

Position Type

The position is in office.

Office location

Somerset West, Western Cape

Working Hours

09:00 - 18:00 Mon - Sun (Shift Rotation)

Contact

Careers@outsource-x.com

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Portuguese Customer Support • Cape Town, Western Cape, ZA

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