Internal Sales (Cables)

Duties & Responsibilities:
1. Customer Service:
o Respond to customer inquiries via phone, email, and in-person.
o Provide product information and pricing to customers.
o Address customer concerns and resolve issues promptly and professionally.
o Maintain positive relationships with customers and ensure high levels of customer satisfaction.
2. Order Processing:
o Process customer orders accurately and efficiently.
o Ensure orders are entered into the system and communicated to relevant departments.
o Coordinate with warehouse staff to ensure timely dispatch and delivery of orders.
o Follow up on order status and keep customers informed of any delays or issues.
3. Sales Support:
o Assist the sales team with generating quotes and proposals.
o Monitor and track sales performance and provide feedback to the sales manager.
o Assist with sales campaigns and promotional activities
4. Product Knowledge:
o Maintain up-to-date knowledge of products and services.
o Stay informed about industry trends and competitor activities.
o Provide customers with technical information and advice on product selection.
5. Administrative Duties:
o Maintain accurate and up-to-date customer records.
o Prepare and distribute sales documentation and correspondence.
o Assist with inventory management and stock control.
o Handle administrative tasks related to the sales department.
6. Collaboration:
o Work closely with external sales representatives to ensure seamless customer service.
o Coordinate with other departments, including finance and warehouse, to resolve customer issues.
o Participate in sales meetings and contribute to team objectives.
7. Additional Responsibilities:
o Perform any reasonable task required by management that may not be explicitly outlined above.
o Be flexible and adaptable to changes in duties and responsibilities as needed.

Knowledge, Skills, and Abilities:

• Strong understanding of sales processes and customer service principles.
• Knowledge of the electrical cable industry (desirable).
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Professional and courteous demeanor.