Regional IT Manager

SUMMARY:
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POSITION INFO:
SA Metal Group is South Africa’s oldest and largest metal recycling company. For more than 107 years, the Group has purchased, collected and processed all forms of scrap metal sourced throughout Southern Africa. In more recent times, the Group has developed and expanded its recycling and manufacturing operations, by melting, refining, casting and rolling all forms of scrap metal into higher value products for the domestic and export markets. Our facilities are located in and around Cape Town, Johannesburg and Pretoria. For more information, please visit description: Responsibilities will include, but are not limited to: Take full management responsibility for the Cape Town IT team, setting priorities and standards, delegating with clear expectations and holding the team accountable for service delivery across the region Manage the team formally through objective-setting, performance reviews, development plans and succession planning Run the team’s day-to-day operations, covering task allocation, the standby roster, leave and coverage planning, so branch and after-hours support are always provided for Run the regional helpdesk queue, from triage and prioritisation through to ageing review and closure quality, with scheduled reporting to the Group IT Manager Accountable for all Cape Town IT incidents, including major-incident response, technician and supplier coordination, business communication, and root-cause reporting Operate a documented change process for servers, firewalls, network and plant-adjacent systems, including planned maintenance windows with tested rollback steps Manage daily estate health checks covering backups, servers and Hyper-V capacity, firewall and VPN status, mail flow, cameras, biometric systems and branch links, ensuring alerts are acknowledged and actioned promptly Manage branch connectivity (LAN, WAN and wireless) across the Western Cape, seeing ISP faults through to resolution and conducting scheduled site visits to all branches Manage IT support for weighbridge and yard operations, with defined response commitments during operating hours and documented recovery procedures Deliver the region’s security workload to group standards, including patching, firewall hardening, MFA rollout, backup and restore verification, log retention and Active Directory hygiene Handle working-level liaison with the Group’s security, network and connectivity service providers, escalating matters of contract, scope, spend or architecture to the Group IT Manager Plan and deliver regional IT projects and rollouts Maintain regional documentation, including runbooks, procedures and post-incident reports, and keep it current Qualifying Criteria A minimum of 15 years’ IT infrastructure experience Relevant IT qualification, preferably with a management component Minimum 8 years’ direct line-management experience leading a medium-sized technical team A proven track record of building and developing technical teams, including experience in recruitment, formal performance management, coaching, mentoring, and staff development Expected to be proficient in managing: ➢ Firewalls (OS upgrades, SSL-VPN\/IPsec, policy hardening, MFA) ➢ Windows Server 2016–2022 (Active Directory, DNS, DHCP, Group Policy) ➢ Hyper-V, including failover and disaster recovery Advantageous experience includes MikroTik, Veeam, Azure, Project Management Foundation, POPIA, Fortinet NSE4\/FCP, ITIL 4 Foundation, and a Practitioner-level Security certification Delivered at least one security remediation programme from start to finish (patching, MFA rollout, firewall hardening or network segmentation), validated by external assessment or penetration test Planned and delivered multi-site infrastructure rollouts under change control Backup and disaster-recovery design with tested, documented restores Managed a service desk\/ticket queue on a PSA\/RMM platform Managed outsourced service providers to SLA Experience in multi-site industrial, manufacturing or environments, including plant-adjacent systems (weighbridges, PLCs, access control, ) Participated in live security-incident response, including containment, communication and post-incident review Expected to be proficient in AI technologies, including Claude AI, with the ability to develop effective prompts, create automated workflows, and leverage AI-driven solutions to improve IT operations, productivity, and service delivery while maintaining a security-first mindset Own reliable transport, with regular travel across Cape Town branches After-hours availability Qualifying Attributes: Business-fluent in English, able to communicate clearly and professionally in both written and verbal communication Proven ability to lead and effectively manage a team comprising employees with varying levels of experience, seniority, and technical expertise Must be of sober habits and able to operate safely and responsibly within an industrial environment Exceptional attention to detail, with precision in daily checks, configurations, documentation and reporting that catches the small things before they become incidents Demonstrates a calm, composed, and decisive approach, particularly when working under pressure or dealing with challenging situations Able to communicate effectively and build positive working relationships with employees and stakeholders at all levels of the organisation Ensures that all activities, repairs, and corrective actions are properly documented and recorded in accordance with established processes Demonstrates a proactive approach to escalation, raising concerns, risks, and challenges early through the appropriate channels to ensure timely intervention and resolution Strong time-management, prioritization, and organizational skills Commitment to a strong business ethic and integrity Result-driven: Excellent standards in execution Critical thinking and conflict resolution ability Job title : Regional IT Manager Reporting to : Group IT Manager Job type: Permanent position Benefits include • Provident fund• Life cover at 4X annual salary• Funeral cover• aid – Hospital Plan with Discovery Health• 15 x paid leave days per annum• Long service leave after five years of employment Standard hours: 07h30–17h00: Monday – Thursday07h30–16h00: Friday May be required to work overtime as per operational requirements Salary : We offer a highly competitive package depending on the extent of the applicant’s qualifications and experience. We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen days from the date of their submission should consider their application unsuccessful. Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorised to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.