National Channel Manager: Woolworths

Job Description

• Woodlands Dairy Group invites suitably qualified and experienced candidates to apply for the position of National Channel Manager: Woolworths, based in Cape Town.

Key Performance Areas:

• The successful candidate will be responsible for the strategic and operational management of the Woolworths account across the Woodlands Dairy Group, overseeing product portfolios for both Woodlands Dairy and Fairfield Dairy.
• Develop and maintain the national account relationship with Woolworths, through customer engagement, formal account planning, and execution against agreed commercial targets.
• Identify growth opportunities, track overall account performance, and drive profitable sales growth across both brand portfolios.
• Monitor key commercial metrics including pricing, profit margins, promotional campaigns, overall market performance, and customer profitability while ensuring alignment with internal business objectives.
• Partner with internal sales teams (Sales, Supply Chain, Manufacturing, Quality Assurance and Management) to align operational priorities, meet service levels agreements (SLAs), and fulfil client expectations.
• Prepare weekly and monthly feedback reports to business with supporting analysis and interpretation.

Knowledge & Skills:

• A relevant bachelor's degree in commerce, Marketing, Business Management, or a related filed is preferred.
• Minimum 10 years’ experience in FMCG sales, key account management or channel management.
• Proven experience in managing a national retail account is strongly advantageous.
• Strong understanding of FMCG retail trading principles, customer service requirements, and profitability drivers.
• Excellent commercial negotiation, strategic planning, and account management capabilities.
• Exceptional stakeholder engagement, collaboration, and communication skills to drive customer satisfaction and business growth.
• Result driven, innovative, and opportunity- focused with self-motivated, autonomous work ethic.
• High accountability, adaptable, and resilient in a fast-paced environment.
• Strong organisational and end-to-end planning abilities.