Senior Reservationist
Karen Tupper Recruitment • Johannesburg, Gauteng, ZA
12 days ago
Job description
Senior Reservationist Karen Tupper Recruitment•JHB - Central, Gauteng, ZA
Key Duties and Responsibilities:
- Building trust, credibility and goodwill with clients and guests
- Prioritising timely and accurate responses to reservation enquiries
- Mastering reservation software systems for accuracy
- Managing bookings from enquiry to payment
- Efficiently handling phone and email correspondence
- Providing accurate information to guests
- Controlling and maximising occupancy levels
- Cross- and up-selling where appropriate
- Confirming all guaranteed bookings
- Following up proactively on provisional bookings
- Processing cancellations and amendments
- Resolving guest complaints and maintaining communication with properties
- Managing yield by maximising rates and profitability
- Co-ordinating rate distribution and organising site inspections
- Ongoing monitoring of booking movements and competitor activity
- Acting as a brand ambassador for the Company
Requirements:
- Industry Experience: Luxury Travel Reservations
- Software Knowledge: Semper advantageous
- Minimum 5 years experience in inbound reservations
- Strong understanding of OTA management
- Skills: Excellent interpersonal, communication and organisational skills
- Qualifications: Higher Certificate in Travel & Tourism
Sectors:
Luxury Travel, Hospitality, Lodges
Senior Reservationist position available in Johannesburg
Senior Reservationist - JHB
Mid Career (2 - 4 yrs exp)
Key Duties and Responsibilities:
- Building trust, credibility and goodwill with clients and guests
- Prioritising timely and accurate responses to reservation enquiries
- Mastering reservation software systems for accuracy
- Managing bookings from enquiry to payment
- Efficiently handling phone and email correspondence
- Providing accurate information to guests
- Controlling and maximising occupancy levels
- Cross- and up-selling where appropriate
- Confirming all guaranteed bookings
- Following up proactively on provisional bookings
- Processing cancellations and amendments
- Resolving guest complaints and maintaining communication with properties
- Managing yield by maximising rates and profitability
- Co-ordinating rate distribution and organising site inspections
- Ongoing monitoring of booking movements and competitor activity
- Acting as a brand ambassador for the Company
Requirements:
- Industry Experience: Luxury Travel Reservations
- Software Knowledge: Semper advantageous
- Minimum 5 years experience in inbound reservations
- Strong understanding of OTA management
- Skills: Excellent interpersonal, communication and organisational skills
- Qualifications: Higher Certificate in Travel & Tourism
Sectors:
Luxury Travel, Hospitality, Lodges
#J-18808-Ljbffr