PBQ Pharmacist Assistant

Dis-Chem Oncology is a specialised division of the Dis-Chem Group, focused on delivering expert pharmaceutical care to cancer patients across South Africa. We work closely with healthcare providers to ensure safe, personalised access to oncology treatments, supported by efficient service and patient education. Backed by the trusted Dis-Chem brand, our goal is to improve quality of life through compassionate, professional care.

• Post-Basic Qualification as a Pharmacist Assistant.
• Registration with the South African Pharmacy Council (SAPC).
• Sound knowledge of Microsoft Excel and Word.
• Previous oncology experience.
• Ability to work effectively in a highly stressful environment.
• Good people and communication skills.
• Ability to deal professionally with difficult customers.
• Ability to demonstrate empathy and consistently go the extra mile.
• High level of accuracy and attention to detail.

Key Responsibilities

• Assist and advise customers via telephone and email regarding treatment-related queries.
• Manage relationships with practices, medical aids and patients.
• Dispense medication according to prescriptions, treatment plans and medical scheme authorisations.
• Capture prescriptions within the required turnaround time and consistently achieve daily productivity targets.
• Ensure accurate capturing, including correct pack sizes, stock checks and medical scheme claiming codes.
• Process all necessary paperwork for prescriptions and medical aid claims.
• Submit and follow up on paper claims in accordance with scheme requirements.
• Maintain accurate and up-to-date customer profiles and contact details on Unisolv.
• Ensure patient and practice delivery addresses are correctly maintained on Marconi.
• Respond appropriately to messages and information recorded on customer profiles.
• Contact medical aids for authorisations and assist with treatment plan changes where required.
• Answer incoming calls and handle or redirect enquiries appropriately.
• Action short-pick and to-follow items within the required turnaround times.
• Maintain daily script tracking and provide reasons for outstanding amounts when required.
• Obtain booking lists and ensure medication is delivered to the practice at least one day prior to treatment.
• Ensure all IV chemotherapy dosages are delivered to the practice one day prior to treatment.
• Keep practices and pharmacists informed of stock shortages.
• Assist with the preparation/mixing of pre-medications under the direct supervision of a pharmacist, where applicable.
• Comply with the Dis-Chem Oncology preferred product list and relevant procedures.

Please note only successful candidates will be contacted; if you have not been contacted within two weeks after the closing date, please consider your application as unsuccessful.

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