Internal Sales (Cables)

Duties & Responsibilities:

1. Customer Service:

• Respond to customer inquiries via phone, email, and in-person.
• Provide product information and pricing to customers.
• Address customer concerns and resolve issues promptly and professionally.
• Maintain positive relationships with customers and ensure high levels of customer satisfaction.

2. Order Processing:

• Process customer orders accurately and efficiently.
• Ensure orders are entered into the system and communicated to relevant departments.
• Coordinate with warehouse staff to ensure timely dispatch and delivery of orders.
• Follow up on order status and keep customers informed of any delays or issues.

3. Sales Support:

• Assist the sales team with generating quotes and proposals.
• Monitor and track sales performance and provide feedback to the sales manager.
• Assist with sales campaigns and promotional activities

4. Product Knowledge:

• Maintain up-to-date knowledge of products and services.
• Stay informed about industry trends and competitor activities.
• Provide customers with technical information and advice on product selection.

5. Administrative Duties:

• Maintain accurate and up-to-date customer records.
• Prepare and distribute sales documentation and correspondence.
• Assist with inventory management and stock control.
• Handle administrative tasks related to the sales department.

6. Collaboration:

• Work closely with external sales representatives to ensure seamless customer service.
• Coordinate with other departments, including finance and warehouse, to resolve customer issues.
• Participate in sales meetings and contribute to team objectives.

7. Additional Responsibilities:

• Perform any reasonable task required by management that may not be explicitly outlined above.
• Be flexible and adaptable to changes in duties and responsibilities as needed.

Knowledge, Skills, and Abilities:

• Strong understanding of sales processes and customer service principles.
• Knowledge of the electrical cable industry (desirable).
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Professional and courteous demeanor.

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