Reservations Supervisor (Hotel Experience Essential)

Hospitality Hire is recruiting on behalf of a well-established hotel in Cape Town for an experienced Reservations Supervisor. This is an exciting opportunity for a hospitality professional with a strong reservations background who is passionate about delivering exceptional guest service, leading a high-performing team, and driving revenue through efficient reservation management. The successful candidate will support the Reservations Manager in overseeing the daily operation of a busy reservations department while ensuring outstanding service standards and operational excellence.

Minimum Requirements

• Hospitality qualification preferred.
• Minimum of 2 years' experience as a Reservations Supervisor within a 4 or 5-star hotel.
• Experience working in a high-volume reservations environment with strong revenue conversion.
• Proven leadership experience supervising, coaching and developing a reservations team.
• Strong knowledge of Opera Property Management System.
• Advanced Microsoft Office skills, particularly Word, Excel and PowerPoint.
• Excellent verbal and written communication skills with professional telephone and email etiquette.
• Strong administrative, planning and organisational skills.
• High level of attention to detail and accuracy.
• Ability to analyse booking trends and support revenue optimisation.
• Guest-focused with excellent problem-solving and conflict resolution skills.
• Ability to perform under pressure and manage multiple priorities.
• Flexible to work shifts and operational requirements.
• South African Citizens only. NO work permits

Key Responsibilities

• Support the Reservations Manager with the daily operation of the reservations department.
• Supervise; coach and develop the reservations team to achieve departmental goals.
• Ensure all reservations are processed accurately and efficiently across all booking channels.
• Deliver exceptional guest service by responding promptly to guest enquiries and resolving booking issues.
• Monitor reservation quality standards and operational efficiencies.
• Assist with occupancy and revenue optimisation initiatives.
• Prepare and compile daily reservations reports.
• Maintain strong working relationships with Front Office, Sales, Marketing and other operational departments.
• Ensure compliance with company policies, procedures and industry best practices.
• Oversee the reservations function in the absence of the Reservations Manager.

What We're Looking For

• A confident and professional leader who enjoys mentoring and developing people.
• A highly organised individual with exceptional attention to detail.
• Someone who thrives in a fast-paced hotel environment.
• A proactive team player with excellent communication and interpersonal skills.
• A guest-centric hospitality professional with a passion for service excellence.

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