Back of House Supervisor – Liberty Promenade Mitchells Plain

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To be responsible for managing product life cycles from entry to exit
• To drive productivity of stock movements in relation to delivery receiving and transfers
• To take ownership over the implementation of Heart of House and Management of Stockroom Layouts and its maintenance
• To execute store operations with specific focus on product and consumer service in line with brand image
• To use his/her expertise and experience to provide feedback and coaching opportunities to subordinates and store team

KEY RESPONSIBILITIES:

• Awareness of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
• Uses retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
• Is a role model for stockroom operations ensuring all processes adhered to whilst providing feedback on ideas and suggestions on driving productivity to line manager and store team
• Promote accountability and transparency on a day-to-day basis, by ensuring teams are following policies and that they are handling product with integrity.
• Use BI Report to prioritize Top sellers and Black Hole to drive BOH productivity and fast pace to push product to the floor
• Ownership for completing deliveries quickly and accurately while adhering to stock protection procedures
• Accurately records and manages all stock movement in and out of store via IC processes or Omnichannel within a timely manner
• Works as one with line manager to ensure adequate consumables are provided to create an effective environment, highlighting issues to line manager where require
• Responsible for Inventory accuracy within the flagship environment executing cycle counts and controlling adjustments in line with line manager and store team
• Proactively manage stock capacities ensuring store is always in line with optimums.
• Ownership of all stockroom health and safety topics, checks and complies with all policies and procedures to maintain a safe and sustainable working environment
• Identifies improvement opportunities and communicates suggestions to line manager and store management to drive commercial success
• Provides strong leadership skills in order to guide and train own team on Stockroom Operations, managing performance via the Company Performance system (#MyBest) with the support of HR Manager and line manager where required
• Collaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goals
• Makes himself/herself available to support other team members when needCommunicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
• Partner with instore trainer and ensure regular trainings and refreshers on HOR, day in the life of a BOH Specialist, policies and procedures are conducted.

KEY RELATIONSHIPS:

• Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers and Supervisor

KNOWLEDGE, SKILLS AND ABILITIES:

• Adapts communication style to service both internal and external consumers dependent on the situation
• Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
• Deals professionally with difficult situations
• Uses retail and commercial expertise to drive overall store sales by prioritising the consumer and brand at all times whether it be by Omnichannel or by flow of merchandise to the sales floor
• Supports team by actively helping where required by line manager
• Is thorough and detail oriented in maintaining a clean and organised stockroom
• Stockroom management or people management experience is mandatory

REQUISITE EDUCATION AND EXPERIENCE:

• Matric Certification
• Minimum 5 years work experience in a sports/fashion customer- and commercial-focused retail environment with advanced process knowledge and comprehensive stock management and logistical experience, with thorough retail industry understanding
• Minimum +2 years experience in a BOH Specialist
• Intermediate numeracy and literacy and advanced verbal communication skills