Head of Student Enrolments
Our client is seeking an experienced and commercially driven Head of Student Enrolments to lead and optimise a large-scale enrolments function.
The successful candidate will be responsible for driving growth, sales performance, operational efficiency, quality and conversion, while using data, technology and strong people leadership to achieve departmental objectives.
Key Responsibilities
Lead the overall performance and strategic direction of the Student Enrolments function.
Drive enrolment targets, conversion rates, productivity and lead utilisation.
Analyse performance data, dashboards and reporting to identify trends and improvement opportunities.
Lead, coach and develop Managers, Team Leaders and enrolment teams to achieve targets.
Optimise processes and implement scalable, efficient operational practices.
Oversee the effective use of CRM, telephony, BI, automation, AI and related technologies.
Identify root causes of performance issues and implement effective corrective actions.
Prepare and present performance reports, insights and recommendations to senior management.
Drive adoption of new systems, processes and technologies across the function.
Contribute to product positioning and identifying market opportunities.
Minimum Requirements
Minimum 5 years' managerial experience in a data-driven environment.
Proven experience in a high-pressure, target-driven environment.
Strong track record of managing, motivating and developing large teams.
Strong understanding of sales strategies, KPIs and performance management.
Demonstrated ability to use data and reporting to identify performance issues and drive corrective action.
Strong analytical, problem-solving and decision-making skills.
Experience in process optimisation, operational improvement or technology adoption would be advantageous.
Experience with CRM, telephony, BI, automation or related operational technology would be advantageous.
Proficiency in Microsoft Office, particularly Excel and PowerPoint.
Comfortable working with dashboards, performance reports and digital technologies.
Understanding of automation, AI and workflow technologies within a sales/contact-centre environment would be advantageous.
Skills & Attributes
Strong commercial and sales leadership ability.
Excellent analytical and data interpretation skills.
Exceptional people management and coaching capabilities.
Highly organised with strong attention to detail.
Results-driven and comfortable working under pressure.
Strong communication and presentation skills.
Innovative, solutions-focused and able to challenge existing practices.
Ability to inspire teams and drive a high-performance culture.
Please note that only shortlisted candidates will be contacted. Should you not receive a response within 14 days, kindly consider your application unsuccessful.