Store Systems Implementation Manager

About the role

• The Store implementation Systems Manager role is focused on coordinating the implementation, rollout and adoption of store-facing technology systems across retail operations.
• This includes aligning store readiness, system configuration, user training, stakeholder communication and post-go-live support to ensure that new or enhanced store systems are embedded effectively and support operational continuity.

What you'll do

System support and service management

• Monitor service requests, incidents and escalations to ensure system-related issues are tracked, prioritised and resolved timeously.
• Act as an escalation point for business-critical system matters and coordinate appropriate technical or operational responses.
• Work with service delivery, operations and vendor teams to support service reliability, issue resolution and post-implementation stabilisation.

People Leadership

• Provide day-to-day guidance, coordination and direction to team members, business users and support partners to ensure system activities are delivered effectively.
• Monitor delivery quality, provide practical coaching and support knowledge sharing to strengthen system capability and consistent ways of working.
• Coordinate priorities, remove delivery blockers and escalate matters that impact service delivery, adoption or operational continuity.

Governance, risk and continuous improvement

• Ensure system delivery, configuration, documentation and support activities comply with approved Technology standards, governance requirements and business controls.
• Identify risks, support trends, adoption issues and operational dependencies, escalating material matters with practical mitigation actions.
• Use performance information and stakeholder feedback to recommend improvements to processes, configuration, support practices and user experience.

Business readiness and adoption

• Coordinate business readiness, communication and training activities to enable correct and consistent system usage.
• Monitor user adoption, identify capability gaps and provide practical guidance to improve system use and effectiveness.
• Technology systems implementation and delivery
• Manage the implementation, enhancement and rollout of technology systems across assigned business or functional areas.
• Coordinate implementation plans, timelines, dependencies, testing, readiness activities and go-live requirements.
• Coordinate Technology teams, business stakeholders and service providers to resolve delivery dependencies and ensure implementation requirements are met.

What you bring

• A qualification in Information Systems, Information Technology, Business Management, Project Management or a related field – (essential)
• +5 years’ experience in technology systems implementation, support, service delivery or systems management – (essential)
• 3–5 years’ experience managing technology projects, enhancements, rollouts or system changes, including leadership, coordination or supervisory accountability within a technology systems, implementation or service delivery environment – (essential)
• Experience coordinating user readiness, training, adoption support, vendors and cross-functional stakeholders – (essential)
• Knowledge of technology systems, applications, service management, IT governance, risk controls, change management and incident management – (essential)

Closing Date

• 2026/09/18