Branch Manager

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Branch Manager to join the team in Gqeberha. This individual will be responsible to the Operations Manager for the management of the day to day operational services/sites within the Gqeberha region to ensure that an efficient and high quality commodity surveying service is provided in order to meet the reporting deadlines and priorities agreed with AHK Head Office and clients.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

DO YOU HAVE WHAT IT TAKES

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

• Required Competencies
• Ability to demonstrate literacy and be numerate.
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
• Trained in conflict management and effective interpersonal skills.
• Highly proficient in English (verbal and written).
• Communication: Excellent written and oral communication skills, with the ability to present clear, well-structured reports and briefs.
• Demonstrate the ability to lead.
• Can orchestrate multiple activities at once to accomplish a goal.
• Critical thinking: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Adaptable and flexible.

REQUIRED QUALIFICATIONS

• Tertiary qualification in Operations Management, Business Management, Metallurgy or Chemical Engineering would be preferred.

REQUIRED WORK EXPERIENCE

• 5-10 years experience in the Chemical field.
• 5-10 years experience in a Management position, including managing/leading a group of multi-cultural people.
• 3 years minimum experience in the commodity surveying, specific to metals and minerals.

RESPONSIBILITIES

• Administrative: Maintaining constant communication with management (in SA & UK), staff and vendors to ensure effective operations of the business.
• Lead, motivate and support the team with the time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution. Inform the Operations Manager of continual resourcing difficulties and/or operational problems.
• Plan, organise, lead and control daily operations to meet the agreed work schedules and targets. Enforce adherence to business methods, policies and procedures.
• Lead the Junior Inspectors and Assistant Inspectors to effectively manage their teams to meet the turnaround schedule.
• Liaise with administration and laboratory departments to prioritize work to meet customer expectations; in charge of day-to-day operations of the Gqeberha site.
• Maintain cost-effective utilization of resources within Gqeberha operations to ensure reporting schedules are maintained and productivity targets achieved.
• Communicate customer issues with the operations team and develop ways to improve the customer experience, including resolving problems and complaints.
• Coordinate contingencies with the Operations Manager for staff shortages, equipment issues, and work volume changes.
• Ensure high accuracy and precision in sampling/surveying and promote good sampling practice.
• Ensure work throughput follows documented methods and inform the Operations Manager of any non-compliance.
• Provide technical advice and support to site staff on technical or operational problems in a troubleshooting capacity.
• Alert the Operations Manager to repetitive technical problems with day-to-day sampling procedures.
• Maintain clear, auditable records within guidelines.
• Support the Operations Manager in client visits and related technical discussions.
• Participate in disciplinary and grievance meetings in line with Company procedure and in consultation with HR.
• Monitor staff attendance and punctuality in consultation with HR.
• Conduct regular meetings with the Operations Manager and daily meetings with subordinates to discuss job expectations and performance.
• Liaise with the Operations Manager to ensure equipment is maintained in working/calibrated state.
• Oversee material and inventory management.
• Maintain clean and tidy site and office areas.

HEALTH AND SAFETY

• Ensure the company’s Health and Safety policy is applied effectively in areas the Post Holder may visit.
• Report deviations to the SHEQ Manager, Operations Manager and General Manager.

HUMAN RESOURCE MANAGEMENT

• Report IR/HR matters identified during site visits to the HR Manager or General Manager.

TEAMWORK

• Work interdependently but also towards team goals, understanding priorities and pressures.
• Support collaborative working with teams and stakeholders.
• Attend regular progress meetings with agreed parties.

AD/HOC PROJECTS AND OTHER

• All other tasks requested by AHK senior management.

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match.

CLOSING DATE: 12 April 2024

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