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Customer Support SpecialistRemote Recruitment • Cape Town, Western Cape, ZA
Customer Support Specialist

Customer Support Specialist

Remote Recruitment • Cape Town, Western Cape, ZA
11 days ago
Job type
  • Remote
  • Quick Apply
Job description

Salary: R29 000 per month

Remote Recruitment is hiring a Customer Support Specialist to work from home in South Africa for a UK business. You will handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved.

Full-time and 100% remote, working 09:00–17:00 UK time (11:00–19:00 SAST).

Key responsibilities

  • Respond to customer queries over email, live chat and phone
  • Investigate issues thoroughly rather than passing them along
  • Keep the ticketing system tidy and up to date
  • Write clear help articles and canned responses for common questions
  • Spot patterns in complaints and feed them back to the product and operations teams
  • Follow up with customers after resolution to confirm they are happy

What you will need

  • Experience with customer support in a service, retail, SaaS or contact centre environment
  • Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom
  • Excellent written English and a friendly, plain-speaking tone
  • Good judgement about when to escalate and when to solve it yourself
  • A quiet home workspace, reliable computer and stable fibre internet

What is on offer

  • A permanent, fully remote position with a UK employer
  • UK business hours with a clear finish time
  • Training on the product and the tools you will use
  • A path into senior support, quality or team leadership

If you like solving problems properly the first time, apply through Remote Recruitment.

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Customer Support Specialist • Cape Town, Western Cape, ZA

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