Relief Travel Specialist

This is a hands-on support role for someone who can step confidently into different consultants' desks at short notice, keeping bookings, quotes and itineraries moving without missing a beat. It suits a highly organised, adaptable individual who thrives on variety and stays calm under pressure in a fast-paced inbound tour operating environment.

Core Criteria:

• Minimum 3-5 years previous inbound tour consulting experience required
• Sound knowledge of Tourplan and MS Office applications (Word, Excel, PowerPoint, Outlook) advantageous, WETU knowledge a plus
• Good knowledge of South Africa, Southern and East Africa preferred
• Understanding of travel industry channels, terms and conditions, and third party and company product knowledge
• Solid grasp of sales process and methodology, with strong problem-solving skills
• Excellent interpersonal and communication skills, self-motivated and administration driven
• Flexible and willing to work rotational early and late shifts, as well as rotational emergency duty

Candidate Responsibilities:

• Step in to manage colleagues' desks in full while they're on leave or training, including handling requotes and ongoing proposals
• Assist with brochure quotes
• Assist in developing agent educational and hosted educational bookings, working closely with the sales team to ensure smooth execution
• Support the implementation of new systems and procedures, including testing
• Chase and follow up on provisional bookings across the relevant team
• Follow up on dead leads during quieter periods
• Assist with loading bookings for consultants during peak periods
• Creatively plan and design itineraries
• Maintain clear, consistent communication with agents, sales teams, preferred supplier partners and colleagues

This is a live-out position