Job description
This is a hands-on support role for someone who can step confidently into different consultants' desks at short notice, keeping bookings, quotes and itineraries moving without missing a beat. It suits a highly organised, adaptable individual who thrives on variety and stays calm under pressure in a fast-paced inbound tour operating environment.
Core Criteria:
- Minimum 3-5 years previous inbound tour consulting experience required
- Sound knowledge of Tourplan and MS Office applications (Word, Excel, PowerPoint, Outlook) advantageous, WETU knowledge a plus
- Good knowledge of South Africa, Southern and East Africa preferred
- Understanding of travel industry channels, terms and conditions, and third party and company product knowledge
- Solid grasp of sales process and methodology, with strong problem-solving skills
- Excellent interpersonal and communication skills, self-motivated and administration driven
- Flexible and willing to work rotational early and late shifts, as well as rotational emergency duty
Candidate Responsibilities:
- Step in to manage colleagues' desks in full while they're on leave or training, including handling requotes and ongoing proposals
- Assist with brochure quotes
- Assist in developing agent educational and hosted educational bookings, working closely with the sales team to ensure smooth execution
- Support the implementation of new systems and procedures, including testing
- Chase and follow up on provisional bookings across the relevant team
- Follow up on dead leads during quieter periods
- Assist with loading bookings for consultants during peak periods
- Creatively plan and design itineraries
- Maintain clear, consistent communication with agents, sales teams, preferred supplier partners and colleagues
This is a live-out position