Trainee (Service Department) – Toyota Cape Gate

Job Description

Trainee – Service Department

• The purpose of this role is to assist the Service Department with administrative, customer support while undergoing training within the Service environment.
• This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.
• To coordinate the workflow in the service department, between service advisors, foreman and customers.
• Update service customer on all service bookings
• Communicate with all Service Staff
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe.
• Ensure job cards are signed off by Technicians
• Assist and advise Technicians on quotes in a timeous manner
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop
• Book in vehicles
• Record and report comebacks
• Ensure that your area is kept clean at all times
• Ensure the promotion and adherence to safety standards
• Sell accessories and additional work
• Prepare quotations to be authorized

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

• A minimum of Grade 12.
• Computer literacy is essential
• Clear Criminal Record
• Motor industry experience will be an advantage
• Must have excellent verbal communication skill
• Valid Driver's license

Closing Date 07 September 2026