Service Advisor
Job Description
Greet customers and assist with enquiries in a professional manner
Open estimates and job cards for all work to be completed
Ensure estimates are sent to clients via email and that telephonic approval is obtained within one hour of booking or vehicle arrival
Consult with mechanics, foremen, or technical advisors regarding required repairs and alternative solutions where applicable
Inform clients of available campaigns for their vehicles and upsell additional labour where relevant
Verify warranty status, service or maintenance plans, and confirm whether work is covered or billable to the client
Liaise with the Parts Department to ensure timely availability of required parts
Obtain necessary order numbers and issue work authorisation to the Foreman and Technicians
Provide clients with 4-hourly status updates and ensure job cards are accurately costed prior to vehicle release
Explain all completed work to clients before collection and highlight any additional work required
Maintain and distribute the daily workshop workflow sheet by close of business
Monitor workshop efficiency reports, including hours allocated versus hours worked
Control the gate pass system and ensure no vehicles leave the premises without payment in line with company policy
Manage and coordinate workshop scheduling and workflow between departments
Contact customers regarding service updates or vehicle collection times
Maintain strong customer relationships to encourage repeat business
Adhere to all company policies and procedures
Send proof of payment to Accounts and ensure debtor transactions are accurately processed
Minimum Requirements
- Matric (Grade 12)
- Relevant training or qualifications as a Service Advisor or similar role
- Valid Code 8 drivers licence
- Minimum 12 years experience in a similar position
- Strong understanding of automotive technology and the automotive industry
- Proficient in MS Excel and Evolve
- Ability to manage 2025 job cards daily and maintain a maximum open WIP of 25 job cards
Personal Attributes
- Strong administrative and follow-up skills
- Confident, proactive approach with the ability to anticipate issues
- Excellent documentation and organisational ability
- Strong customer service, communication, and interpersonal skills
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