Front Office Manager

Minimum Qualifications

• Grade 12 (Matric).
• Hospitality Management qualification or relevant tertiary qualification (preferred).

Experience

• Minimum of 2 years' experience in a Front Office, Reception, or Guest Services role within a 4-star or 5-star lodge or hotel.
• Experience using OPERA PMS or a similar property management system.
• Experience handling reservations and guest accounts.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Outstanding guest service and customer care.
• Strong organisational and multitasking abilities.
• Excellent telephone and email etiquette.
• High level of professionalism and attention to detail.
• Ability to work efficiently under pressure.
• Strong administrative and problem-solving skills.
• Computer literacy, including Microsoft Office.
• Financial accuracy when handling payments and guest accounts.
• Ability to work independently and as part of a team.

Knowledge Requirements

• Property Management Systems (preferably OPERA PMS).
• Reservation procedures and front office operations.
• Hospitality service standards.
• Guest relations and complaint resolution.
• Cash handling and payment processing.
• Health and safety procedures.
• Basic knowledge of local tourism attractions and lodge activities.

Other Requirements

• Valid driver's licence (advantageous).
• Own reliable transport (preferred where accommodation is not provided).
• Willingness to work shifts, weekends, and public holidays.
• Well-groomed, professional appearance.
• Ability to live on-site if accommodation is provided.

Preferred Attributes

• Friendly, welcoming, and service-oriented.
• Positive attitude with a passion for hospitality.
• Strong attention to detail.
• Excellent time management and organisational skills.
• Ability to remain calm and professional in high-pressure situations.
• Flexible, reliable, and proactive.
• Committed to delivering exceptional guest experiences and maintaining the highest standards of luxury hospitality.