Spa Receptionist

Luxury Spa at a high-end Estate close to Stellenbosch is looking for an experienced Seasonal Spa Receptionist (September 2026 - April 2027) responsible for providing a warm and professional welcome to guests, managing spa bookings and enquiries, processing payments and assisting with the day-to-day reception operations.

The successful candidate will also promote spa treatments and products while ensuring that guests receive an exceptional and seamless experience.

Duties:

• Offering a warmly welcoming and assisting guests
• Managing spa reception and appointments
• Answering calls and emails
• Processing bookings, payments and vouchers, and providing accurate information about spa services, products and promotions.
• Assisting walk-in guests
• Managing client records
• Communicating appointment updates to staff
• Promoting and cross-selling spa services and products
• Introducing guests to new products and their benefits
• Gathering guest feedback
• Processing and packaging online orders, coordinating couriers
• Following up on pre-payments
• Maintaining a clean and welcoming reception area
• Ensuring displays are fresh and eye-catching
• Ordering reception supplies as required.
• Maintain excellent knowledge of the product and overall guest experience while consistently providing a warm, professional and efficient service.

Requirements:

• Grade 12
• Relevant diploma in aesthetics will be an advantage
• Preferably 2-3 years' experience in spa reception and/or administration
• Familiarity with the Shedul Spa reservations system will be an advantage
• Good human relations and excellent telephone etiquette
• Proficient in using MS Office to process and store information
• Excellent multitasking, organisational and time-management skills
• Good knowledge of beauty products with the ability to promote them to clients
• Excellent communication skills with the ability to effectively promote the spa's products and services
• Fluent in English
• Ability to work independently and under pressure

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