Remote Systems Analyst (L2)

FusionTek is a Managed Service Provider (MSP) with offices in multiple US locations and team members globally. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.

We're also rapidly growing and are looking for top-tier candidates who share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If you align with these values and are looking to advance your career in a dynamic environment, we want to hear from you! We are seeking a Helpdesk Technician II to join our expanding team.

As a Systems Analyst, you will be a crucial member of our support team, providing high-quality technical assistance to our clients. This role requires a deep understanding of desktop support and a proactive approach to resolving technical issues. You will be responsible for handling escalations from our first-level technicians and ensuring a timely resolution of more complex problems. Strong expertise in Windows and MacOS, as well as experience with cloud services such as Office 365, is essential.

Education & Certifications

• CompTIA A+ and/or Network+ required
  (If you don't currently hold one, you'll be expected to earn it after hire - we'll support you!)
• MD-102 (Modern Desktop Administrator Associate) preferred

Technical Skills

• 3-5 years of IT support experience in an MSP environment
• Strong knowledge of Windows 10/11 and macOS
• Strong Knowledge of Windows Server 2016, 2019, and 2022
• Working knowledge of SonicWall firewalls, Datto networking, and core networking fundamentals
• Working knowledge Microsoft 365 Office Suite and cloud services including Intune
• Experience with Azure and/or AWS is a plus
• Experience with Datto BCDR and/or SaaS Backup is a plus
• Experience using Autotask PSA is a plus

Soft Skills & Professional Abilities

• Outstanding written and verbal communication skills - you'll interact with clients regularly
• A proactive mindset and the ability to work independently or as part of a collaborative team
• Strong time-management and organizational skills to balance multiple priorities effectively
• A genuine desire to deliver excellent service and continuously improve

At FusionTek, we truly believe that our people are our most valuable asset. That's why we're proud to offer:

• Competitive salary: R300,000 - R350,000 per year
• Quarterly bonus eligibility to reward performance
• Comprehensive benefits package
• Paid time off and leave policies in line with South African standards
• Educational reimbursement for certification exams and access to company-supplied training resources
• Team culture: Fun events and opportunities to connect with colleagues

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