Regional Tier 3 Technical Support Specialist

Our client is seeking a Regional Tier 3 Technical Support Specialist to provide advanced technical support across energy management, generation and storage solutions. The role focuses on diagnosing and resolving complex escalated technical issues, conducting detailed system analysis and supporting the optimal performance of renewable and traditional energy systems.

The successful candidate will also provide on-site technical support when required, collaborate with cross-functional teams and contribute to the development of Tier 1 and Tier 2 support capabilities.

Key Responsibilities

• Deliver advanced technical support for energy management, generation and storage systems.
• Diagnose and resolve complex technical issues escalated by Tier 1 and Tier 2 support teams.
• Conduct detailed diagnostics and performance analysis to identify and resolve system challenges.
• Troubleshoot power equipment on-site when required.
• Collaborate with cross-functional teams to develop and validate appropriate technical solutions.
• Perform client site visits for technical support and system optimisation when required.
• Create and maintain comprehensive technical documentation, including troubleshooting guides and best-practice documentation.
• Mentor and train Tier 1 and Tier 2 support teams to strengthen their technical capabilities.
• Maintain up-to-date knowledge of relevant products, services, industry trends and emerging technologies.
• Ensure technical issues are resolved promptly and professionally to support high levels of client satisfaction.

Minimum Requirements

• Bachelor's degree in Electrical Engineering, Computer Science or a related discipline.
• Demonstrated experience in a technical support role, ideally within the energy sector.
• In-depth understanding of energy management systems, renewable energy technologies and energy storage solutions.
• Proficiency in diagnostic tools and troubleshooting techniques for complex technical issues.
• Experience troubleshooting power equipment on-site.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Excellent verbal and written communication skills in English.
• Willingness to work extended hours and travel to client sites as required.

Advantageous Experience

• Familiarity with AI-driven digital solutions used for site monitoring and management.
• Experience within the ICT, engineering or energy industries.

Key Competencies

• Strong attention to detail and accuracy.
• Ability to perform effectively under pressure.
• Proactive and self-motivated approach with the ability to take initiative.
• Strong interpersonal and teamwork skills.
• Ability to work independently with minimal supervision.
• Strong service orientation.
• Reliable, punctual and professional approach.
• Strong logical reasoning and the ability to work quickly and accurately.
• Strong work ethic and dedication.

If you meet the requirements and would like to be considered for this opportunity, please submit your application through the link provided. Only candidates who meet the role requirements will be contacted.