Technical Service Engineer - Automotive Telematics

Key Responsibilities

1. Troubleshoot technical issues relating to telematics products and provide after-sales support for both hardware and software systems.
2. Develop effective technical solutions and contribute to the creation and implementation of standard operating procedures (SOPs).
3. Respond to and resolve on-site technical issues efficiently, ensuring accurate data collection and analysis to support ongoing product and service improvements.
4. Support equipment installation, configuration, commissioning, and system deployment to ensure optimal performance and customer satisfaction.
5. Conduct customer follow-ups and monitor product usage to identify common challenges, technical concerns, and opportunities for improvement.
6. Collect, analyse, and communicate customer feedback and technical insights to relevant internal teams to support product development and continuous improvement.
7. Manage and support after-sales operations, contribute to process optimisation, and promote consistent and standardised service delivery.
8. Monitor product and system performance to ensure stable operation and coordinate the resolution of operational or technical issues.
9. Maintain effective communication with customers and internal stakeholders, ensuring technical matters are managed professionally and efficiently.
10. Perform additional duties and responsibilities as reasonably assigned by management.

Minimum Requirements

• Matric / Grade 12 or equivalent qualification.
• Bachelor's degree or higher from an accredited institution in Automotive Engineering, Electronics and Electrical Engineering, Automation, or a related technical field.
• 510 years of relevant work experience, including at least 3 years within the automotive, telematics, connected vehicle, or related technology industry.
• Strong understanding of automotive electronic and electrical systems.
• Proficiency in vehicle CAN protocols, including hands-on experience capturing and analysing CAN messages.
• Proven ability to diagnose and resolve technical issues related to commercial vehicle electronic control systems.
• Previous experience providing technical after-sales support.
• Experience with telematics units, vehicle tracking devices, dash cameras, or other automotive electronic systems will be advantageous.
• Valid Code 8 driver's licence.
• Proficient in written and spoken English.

Personal Attributes

• Excellent verbal communication and interpersonal skills.
• Strong analytical, problem-solving, and logical thinking abilities.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Strong coordination and customer relationship management skills.
• Ability to work independently as well as collaboratively within a team.
• Comfortable working in a fast-paced and dynamic environment.
• Detail-oriented, proactive, and highly responsible.
• Strong customer service mindset and commitment to service excellence.
• Ability to remain calm and effective under pressure.
• Demonstrated ability to manage and resolve complex or abnormal technical issues in a structured manner.
• Strong team player with a positive and professional attitude.