Sales Account Manager

Duties & Responsibilities:

• Organisational Reporting:
  • Report on Sales Performance and activities on a monthly basis to Sales Manager as set out, including but not limited to; Sales budget and pipeline reporting, specifying techniques platform management and reporting
• Account Management (Existing & New):
  • Minimum of 20 total monthly client visits to activate distributor accounts within Top 30 active distributor accounts report
  • Each client visit to contain elements of product and concept training or new business and product development discussions
  • Complete client visit reports
• Business Creation:
  • Target specifying market to introduce the organisations range of relevant products to market segments
  • Actively target and set meetings with new potential distributor accounts that fall within region/ territory and target industry
  • Actively target and set meetings with new large end-user accounts that fall within region/ territory and target industry to specify organizational product solutions
• Marketing:
  • Assist in preparation for any exhibitions that we either attend alone or jointly with distributors
• Effective Customer Service:
  • Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements
  • Take a pro-active approach to understanding product applications and alternatives
  • Stock awareness select stock in adherence to FIFO principles wherever practicable
  • Raise all necessary documentation, including other acknowledgements
  • Amend customer orders where necessary
• Reliable Customer Feedback:
  • Proactively contact customers, keeping them fully updated at all times
  • Notify customers of any known issues or information that may conflict with their requirements or cause delays
• Resolve Complaints:
  • Ensure all customer complaints are recorded, providing the necessary details in order to carry pout the relevant corrective actions, prevent action, creditor notes and sundry invoices where applicable