Client Success Manager | Remote | US Hours

Job Title: Client Success Manager

Location: Remote (Worldwide)

Job Type: Full-Time

Working Hours: MST (Mountain Standard Time)

Job Overview

We are looking for a client-focused Client Success Manager to own relationships across our account base post-onboarding. This is an accountability role — you are the primary contact for assigned clients, you drive retention and growth, and you are measured on outcomes, not activity.

Key Responsibilities

Client Relationship Management

* Own the post-onboarding relationship for a defined portfolio of client accounts

* Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities

* Act as the internal advocate for client needs — escalating issues and driving resolution across departments

* Monitor client health metrics and proactively address churn risk before it escalates

Account Growth & Retention

* Identify upsell and cross-sell opportunities within the existing client base and collaborate with the sales team to close

* Develop account growth plans aligned to client objectives and ADVDMS service capabilities

* Track and report on contract renewals, account expansion revenue, and retention rates

* Deliver client-facing performance reports with clear commentary on results and next steps

Internal Coordination

* Brief internal teams (content, paid media, SEO) on client priorities and campaign changes

* Ensure deliverables are completed on time and to the standard set in client agreements

* Maintain accurate account records in the CRM — contacts, activity logs, and pipeline status

* Flag scope creep or resourcing issues to management before they affect client delivery

Requirements

* 3+ years in a client success, account management, or customer success role within a digital agency or SaaS environment

* Working understanding of digital marketing services — paid media, SEO, content, social — at a client-briefing level

* Exceptional written and verbal communication — comfortable presenting to senior stakeholders and business owners

* Experience using CRM tools (GoHighLevel, HubSpot, Salesforce, or equivalent)

* Track record of driving retention, renewals, and account growth — numbers expected at interview

* Demonstrated ability to manage difficult client situations calmly and find practical resolutions

* Availability to work full-time in MST hours

Nice to Have

* Agency background managing multiple client accounts simultaneously

* Ability to build and present client-facing dashboards (Looker Studio, Google Analytics 4)

* Demonstrated success converting upsell opportunities within managed accounts

* Familiarity with GoHighLevel CRM and automation workflows

Additional Information

* Remote role – open worldwide

* Full-time position (no freelance)

* Competitive salary based on experience

* Immediate start

How to Apply

Submit your CV and include your retention rate, average account growth %, and one example of a difficult client situation you resolved. Only shortlisted candidates will be contacted.