Control Centre Operator - NOC SBV

SUMMARY:
A vacancy exists for Control Centre Operator inthe Technical Division based inHead Office - Centurion

POSITION INFO:
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:â¯â¯

• Client liaison and professional client relationship;
• Answer and action all incoming calls;
• Communicate with the client, technicians and management;
• Provide proactive support of alarms, CCTV communication, overactive and inactive reports;
• Assist admin with maintenance of database, zones, user etc.;
• Adhere to all instructions by management;
• Ensure all alarms and CCTV alarms are always actioned in accordance with the prescribed procedures;
• Undergo on-the-job training and personal development on company policies and procedures according to functional requirements;
• Must be able to work shifts, after hours, public holidays and weekends;
• Sound knowledge of company disciplinary procedures;
• Be prepared to be on standby on off days as scheduled; â¯

â¯Preferred qualifications/attributes/skills:â¯â¯

• PSIRA certification Grade B;
• Grade 12 or equivalent qualification;
• 2+ years’ experience with alarms/CCTV Call Centre will be advantageous;
• Knowledge and experience of listener Monitoring platform
• Experience and knowledge on Halo PTT radio communication
• Knowledge and experience in working on bodycams
• Knowledge and experience in guards shift reporting
• Knowledge and experience of Ajax, Secutel and Videofied alarm systems
• Experience in alarm and CCTV fault finding capabilities
• Electronic occurrence book (online intelligence/Ciims) knowledge would be an advantage;
• Knowledge and experience on response 24, CASI and or Aura dispatch App
• Relevant experience in MS Office and related monitoring software platforms;
• Knowledge of alarms, CCTV, access control and surveillance systems;
• Knowledge and experience in Event Based CCTV monitoring
• Ability to operate with confidence under pressure and during emergencies;
• Good communication skills in English and one other South African language;
• Proven track record in the Electronics Security Industry;
• Clean disciplinary, criminal and credit record;