RSA FCM Senior Travel Manager Johannesburg & Cape Town

ABOUT THE OPPORTUNITY

Join our team as a Senior FCM Travel Manager where youll play a critical role in delivering exceptional corporate travel management services for a prestigious client portfolio. Youll manage complex domestic regional and international travel arrangements while ensuring seamless customer experiences policy compliance and cost-effective travel solutions. This is an exciting opportunity for an experienced corporate travel professional who thrives in a fast-paced environment and enjoys building strong client relationships. Youll work alongside a collaborative team focused on service excellence innovation and customer success.

KEY RESPONSIBILITIES

• Plan and coordinate domestic regional and international business travel arrangements.
• Manage complex itineraries including multiple destinations visas and special accommodation requirements.
• Deliver outstanding customer service while maintaining attention to detail and travel industry knowledge.
• Support and promote customer online adoption initiatives.
• Service retain and grow the client portfolio while maintaining exceptional service standards.
• Manage quoting booking finance-related queries complaints and travel documentation.
• Ensure all client enquiries are actioned within agreed SLA requirements.
• Provide accurate quotes confirmations and travel documentation within required turnaround times.
• Resolve client queries efficiently and professionally.
• Adhere to One Best Way processes and procedures.
• Balance competing priorities and tight deadlines while maintaining service excellence.
• Drive customer engagement loyalty and retention initiatives.
• Ensure all business travel remains organised compliant and cost-effective.
• Work rotating shifts between 08:00 and 20:00 (08:00-16:00 09:00-17:00 10:00-18:00 11:00-20:00) based on business requirements.
• Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Matric.
• South African Citizen or Permanent Resident.
• Minimum 6 years experience in corporate travel.
• Senior Travel Consultant experience.
• 5 years Amadeus experience (Command & Graphic).
• International and regional air and land booking experience.
• Expert understanding of fares ticketing and complex air travel arrangements.
• Relevant travel qualification advantageous.

Whats in it for you

• Flexible/hybrid working model - a mix of remote and office work.
• Discounted travel for family and friends - booked by our in-house travel team as part of Flight Centre Travel Group you have access to industry rates and discounts for you and your friends and family.
• Career progression as part of Flight Centre Travel Group with a global brand network spanning 30 brands and 20 countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think quarterly award nights global conferences end-of-financial year balls more).
• Plus so much more (company-matched charitable giving excellent pension scheme an active hour each week etc.).

APPLY NOW!

#LI-LP1#FCM#LI-Onsite

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1