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EnableSA (Pty) Ltd
Credit Control ManagerEnableSA (Pty) Ltd • Port Elizabeth, EC, za
Credit Control Manager

Credit Control Manager

EnableSA (Pty) Ltd • Port Elizabeth, EC, za
19 days ago
Job type
  • Quick Apply
Job description

Job Description

Our client is seeking an experienced Credit Control Manager, to join their Port Elizabeth team


  • Oversee daily operations across all collection channels (call centre and legal collections)
  • Ensure collection strategies are executed efficiently to meet or exceed recovery targets
  • Monitor and manage operational costs, productivity, and resource allocation
  • Implement and refine operational workflows to improve efficiency and scalability
  • Define, track, and report on key operational KPIs (e.g. collection rates, contact ratios, PTP conversion, cost-to-collect)
  • Analyse performance data and implement corrective actions where required
  • Drive continuous improvement initiatives based on data driven insights
  • Ensure full compliance with applicable legislation and regulations, including:
    • National Credit Act (NCA)
    • Council for Debt Collectors (CDC) rules
    • Protection of Personal Information Act (POPIA)
    • Consumer Protection Act (CPA)
  • Lead, mentor, and develop team leaders and operational staff
  • Set performance objectives, conduct performance reviews, and manage disciplinary processes where necessary
  • Foster a high-performance, ethical, and customer-centric culture
  • Support recruitment, onboarding, and training of operational staff


Requirements

  • Grade 12
  • Bachelor's degree in Business Management, Operations Management, Finance, or a related field will be advantageous
  • Relevant debt collection or credit management certifications will be advantageous
  • Minimum 5 years' experience in a debt collection, credit, or financial services environment
  • Minimum 3 years' experience in a senior operational or management role
  • Proven experience managing large operational teams and complex workflows
  • Strong understanding of South African debt collection legislation and regulatory frameworks
  • Proficient in collections systems, reporting tools, and Microsoft Excel
  • Advanced Microsoft Excel skills



Requirements
• Grade 12 • Bachelor's degree in Business Management, Operations Management, Finance, or a related field will be advantageous • Relevant debt collection or credit management certifications will be advantageous • Minimum 5 years' experience in a debt collection, credit, or financial services environment • Minimum 3 years' experience in a senior operational or management role • Proven experience managing large operational teams and complex workflows • Strong understanding of South African debt collection legislation and regulatory frameworks • Proficient in collections systems, reporting tools, and Microsoft Excel • Advanced Microsoft Excel skills

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Credit Control Manager • Port Elizabeth, EC, za

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