Operations Manager (Sales & Credit Control)

The Tech Stack Deep-Dive
Tools, Platforms & Systems

• CRM & Pipeline Management: Advanced CRM platforms (lead management, pipeline conversion tracking, workflow automation).
• Billing & Financial Operations: Revenue management systems, invoicing engines, automated billing tools, and payment tracking/reconciliation platforms.
• Data Integration & Analytics: Cross-platform data integration between admissions & finance, BI reporting dashboards, cash flow forecasting models.
• Call Centre Tech & Telephony: Call centre monitoring software, Quality Assurance (QA) tracking, hourly/daily agent productivity dashboards, automated reminders.

Must-Haves:

• 5+ years of operational leadership across sales pipelines, credit control, or revenue management (preferably within education or financial services).
• 3+ years of direct Call Centre Management experience.
• Demonstrated hands-on expertise with CRM platforms, automated billing workflows, and call centre analytics tools.
• Deep proficiency in process optimization, SLA management, and auditing system-wide workflows.
• Bachelors degree in Business Administration, Finance, Education Management, or an equivalent field.

Nice-to-Haves:

• Certification in Project Management, Leadership, or Financial Operations.
• Proven track record in driving digital tool adoption and process automation across admissions and finance.

Key Responsibilities (Keep it brief)

• Pipeline & Revenue Optimization: Audit and streamline the end-to-end enrolment and collections workflows using automated CRM triggers, predictive forecasting, and debt recovery strategies.
• Call Centre Leadership & QA: Supervise, schedule, and coach call centre agents and QA staff to enhance resolution times, maintain quality metrics, and enforce standard operating procedures (SOPs).
• Data Analytics & System Integration: Drive integration between admissions and financial platforms, presenting BI metrics, productivity reports, and resource business cases directly to executive leadership.

Why Join Us?

• High-Impact Mission: Join a social impact disruptor pioneering Africa's first blended-learning model that delivers high-quality, affordable private education.
• Values-Driven Culture: Work in an entrepreneurial environment anchored by core values: Service, Persistence, Achievement, Responsibility, and Kindness.
• Continuous Growth & Autonomy: Spearhead major operational transformations, automate legacy processes, and lead high-performing teams with the freedom to innovate.